Inside Counter Sales/Shop - Bowling Green

Rubber and Gasket Company of America • Bowling Green, KY

41d • Onsite

About The Position

To serve as the first point of contact for walk-in customers, providing exceptional, timely, and knowledgeable service. This role is responsible for maintaining trusted customer relationships, assisting with product orders, coordinating with internal departments, and sustaining showroom organization and inventory levels to support business operations.

Requirements

• High School Diploma or equivalent.
• Strong reasoning, communication, and problem-solving skills.
• High attention to detail and ability to manage time and tasks independently.
• Customer-first mindset with professionalism under pressure.

Nice To Haves

• Previous RGA shop experience or industrial distribution industry experience.
• Industry-related experience or familiarity with industrial products.

Responsibilities

• Open and close the showroom each day, including unlocking/locking doors, handling the cash box, managing lights, and coordinating internal communication to ensure full counter coverage throughout business hours.
• Greet customers promptly, assess their needs, route fabrication requests to the shop, communicate lead times, arrange callbacks or pickups when needed, and maintain clear communication with Central Purchasing and shop staff.
• Finalize sales transactions accurately and efficiently; ensure all relevant customer contact information is collected and attached to orders.
• Maintain showroom cleanliness and stock levels; perform twice-weekly checks to ensure adequate product availability and presentation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees