Inside Auto Claims Adjuster - Midwest Zone

Allstate•McCullom Lake, IL

7d•$50,000 - $60,000•Remote

About The Position

The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution. To support business and operational needs, candidates selected for this role must reside in one of the following states at the time of hire: MD, OH, KS, WV, VA, IN, MN, NE, IL, WI, IA, ND, SD, MI, OK, KY, MO

Requirements

A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB down/5 MB up.
Appropriate work surface and seating.
Auto Insurance Claims
Critical Thinking
Customer Service
Multitasking

Nice To Haves

2+ years of prior claim handling experience preferred.
Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.
Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.
Strong attention to detail with solid critical-thinking and decision-making skills.
Comfortable using technology and learning claims-related software and tools.
Active adjuster license in TX, FL, or your resident state.

Responsibilities

Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.
Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
Conduct recorded statements with claimants, insureds, and witnesses.
Evaluate auto claims to determine coverage, liability, and damages.
Negotiate and settle claims in alignment with established guidelines and best practices.
Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.
Collaborate with internal teams to support efficient and customer-centric claim handling.

Benefits

Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Allstate Foundation donation match and grant opportunities
Connectivity reimbursement of $80 per month to offset a portion of your internet costs.