Kinetic Virtual Inside Acct Exec-Bus Specialist

Uniti

1d•Remote

About The Position

The Inside Account Executive – Business Specialist is instrumental in maximizing customer stability and profitability by changing, adding, or removing customers that have certain products, access types, or equipment. The most common actions include transitioning customers from legacy access to next generation access, movement of customers with retired or grandfathered products to the acquisition products and transitioning customers from end-of-life equipment to preferred hardware. This position involves identifying opportunities, engaging with clients, and facilitating seamless transitions to enhance connectivity and business operations. The representative will work assigned customers, focusing on existing business customers, understanding their needs, and providing customized solutions to foster long-term relationships.

Requirements

High School diploma or equivalent and 1-2 years experience
Proven experience in sales, customer service, or telecommunications with B2B
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Ability to work collaboratively with cross-functional teams to achieve business objectives
Detail-oriented with strong organizational and time management skills
Sufficient high-speed internet of 25 MBPS or higher

Responsibilities

Reach out to existing customers to discuss the needed transitions
Conduct thorough assessments to understand customer requirements and tailor solutions accordingly
Provide clear and compelling explanations of the benefits of the change
Facilitate the service conversion process, ensuring minimal disruption to the customer's operations
Coordinate with internal teams as needed to manage installation schedules and address any technical challenges
Ensure that customer pricing and service packages are communicated clearly and accurately, adhering to company policies
Responsible for effectively utilizing the tools provided to engage existing customers
Monitor project progress and resolve any issues that may arise during implementation
Meet or exceed monthly sales targets and performance metrics