Inside Account Specialist

Xylem•Rockford, IL

10d•$25 - $28•Onsite

About The Position

We're looking for an Inside Account Specialist (IAS) to be a trusted partner to our Aftermarket Sales Representatives, providing exceptional customer support, accurate order management, and proactive account assistance. This role serves as a critical link between customers, sales, and internal teams, helping ensure a seamless customer experience while supporting account growth and retention. Working closely with a team of 2–3 Aftermarket Sales Representatives, you'll help manage customer relationships, coordinate orders, resolve issues, and deliver the high level of service our customers depend on. This is more than a traditional customer service position. You'll play a key role in supporting revenue growth, strengthening customer relationships, and driving operational excellence across the entire sales process. Your ability to balance customer needs, sales support, and administrative responsibilities will directly impact customer satisfaction and business success.

Requirements

High School Diploma or equivalent required.
2+ years of experience in sales support, inside sales, customer service, or account management.
Experience working within ERP systems; SAP experience strongly preferred.
Proven ability to collaborate effectively with cross-functional teams.
Strong organizational skills and exceptional attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Nice To Haves

Associate's or Bachelor's degree preferred.
Experience supporting industrial, manufacturing, water technology, or aftermarket sales organizations.
Knowledge of order management, logistics, and customer account processes.
Experience using CRM systems and sales reporting tools.

Responsibilities

Serve as a primary support resource for Aftermarket customers, responding to inquiries and requests with urgency and professionalism.
Partner with Aftermarket Sales Representatives to strengthen customer relationships and support account growth.
Provide timely updates regarding quotations, orders, shipments, pricing, and account information.
Support low-volume customer accounts and prepare smaller-value quotations.
Enter and manage customer orders in SAP with a high degree of accuracy.
Issue order confirmations and proactively communicate order status updates.
Coordinate customer requests related to: Invoice and packing slip copies, Lead times and delivery estimates, Inventory availability, Shipment tracking, Credit and rebill requests, Return Material Authorizations (RMAs), Certificates of Conformance (CoC), Certificates of Analysis (CoA).
Establish new customer accounts and maintain accurate customer records and documentation.
Ensure customer information remains current and compliant with company policies.
Work closely with Sales, Operations, Finance, Customer Service, and Logistics teams to resolve customer issues.
Provide backup support for fellow Inside Account Specialists as needed.
Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.