Inside Account Representative

GFL Environmental Inc.•Springfield, MO

4d•Hybrid

About The Position

Inside Sales Account Representatives are responsible for inbound / outbound calls and follow-up to maintain business relationships with existing customers. This involves engaging in all retention activities of an assigned book of business through interaction with customers, operations, sales, and management by managing, organizing and leading efforts to ensure customer retention in the Commercial and Industrial lines of business.

Requirements

Demonstrated sales experience with a proven track record of exceeding revenue quotas and managing a book of business.
Excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and customers in an efficient and professional manner.
Strong interpersonal skills, including effective listening, problem solving, and negotiating skills.
Advanced organizational and time management skills.
Self-managed, with strong work ethic demonstrating integrity and trust.
Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement.
Intermediate skills with Microsoft Office.
2+ years of solid waste industry experience (preferred).
High School diploma or GED.
Bachelor's degree in business administration, advertising, marketing or related field (preferred).
Valid work authorization in the country where the job is located is required.
Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Responsibilities

Serve as a point of contact for existing service areas by establishing, managing, and retaining key business relationships for permanent commercial and industrial customers.
Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons.
Respond to both inbound calls and certified mail cancellation letters.
Manage and retain the customer relationship through contract renewals, negotiations, and price increases.
Perform outbound collections calls and assist with billing issues as required.
Complete all required paperwork and other miscellaneous reports.
Support the Account Management team in overflow for all increases and decreases in service, change of ownership and other miscellaneous service changes that affect revenue.
Assist with Customer Relations queue, as required.
Develop and maintain a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers.
Utilize SalesForce.com on a daily basis, scheduling and documenting all activities for new business opportunities.
Responsible for achieving and/or exceeding monthly quota on net new business and price achievement.
Conduct weekly phone blocking and all aspects of Activity Standard associated with role.
Responsible for an effective hand off process from new account attainment to existing account development.
Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives.
Responsible for proactive customer phone calls, contract renewals and negotiations, as well as customer defection.
Utilize Salesforce on a daily basis, scheduling and documenting all activities, effective management of a sales pipeline.
Performs other job-related duties as assigned.

Benefits

We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions.
We aspire to create the right jobs in a way that brings you along with us.
At GFL, growth isn’t just for our business—it’s for our people.
Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey.
We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.
With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.
We’re proud to say that working for GFL is more than a job.
It’s an opportunity to make a difference and grow tremendously along the way.
Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life.
GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.