Inside Account Manager

FSI Services • Cranberry, PA

6d • $140,000 - $200,000 • Remote

About The Position

At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,300 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Requirements

• Strong relationship-building and problem-solving abilities.
• High energy, sense of urgency, and accountability.
• Attention to detail and willingness to dive deep into customer history.
• Excellent verbal and written communication skills.
• Ability to work cross-functionally with internal teams to achieve shared goals.
• Proven closer with history of high win rate.
• Proficient in Microsoft Office and CRM platforms.
• Adaptable to a fast-paced, evolving environment.

Nice To Haves

• Proven experience in account management or inside sales.
• High level of business acumen and strategic sales thinking.
• Ability to sell to multiple buyer levels within all sizes of customers.
• Knowledge of product offerings, pricing strategies, and competitive landscape.

Responsibilities

• Build, develop, and retain customer relationships to support a high-performance sales team.
• Expand sales within existing accounts by identifying upsell and cross-sell opportunities.
• Roll out new product offerings and educate customers on features, benefits, and value.
• Make outbound sales calls to expand customer base and drive revenue.
• Analyze account sales data, forecast trends, and promote strategic sales initiatives.
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction.
• Acknowledge and process customer Requests for Quotes (RFQs) and Purchase Orders (POs).
• Manage customer requirements, including quote follow-ups and proactive order expediting.
• Collaborate with Implementation Teams to optimize project success.
• Quick-thinking with ability to demonstrate solutions virtually.
• Some after-hours and weekend support as needed to maintain service excellence.
• Review internal work processes to ensure compliance with quality standards and suggest improvements.
• Offer practical, creative alternatives to increase order success and improve margins.
• Maintain accurate records and manage your book of business through CRM tools and pipeline management.

Benefits

• The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The total compensation is expected to fall within the range of $140,000 to $200,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed