Inside Account Manager

USALCO • Baltimore, MD

6d

About The Position

Usalco's distributor accounts represent a significant share of our revenue and span hundreds of individual ship-to locations across the country. Managing them well is both strategically critical and operationally demanding. As our Inside Account Manager, you will own the day-to-day administration and relationship management for our distributor portfolio, becoming the single point of contact for pricing/invoice questions, delivery/order status, and general questions. Your work directly frees our outside commercial team to focus on winning new business — making this role essential to Usalco's growth strategy.

Requirements

• 3–5 years of inside sales, account management, or customer service experience in a B2B industrial, chemical, or distribution environment
• Demonstrated experience managing high-volume, detail-intensive accounts
• Strong proficiency in Salesforce CRM — maintaining records, running reports, and managing activity
• Comfort working with pricing schedules, contracts, and multi-location account structures
• Excellent written and verbal communication
• Highly organized with a bias for follow-through

Nice To Haves

• Experience managing distributor or channel partner accounts specifically
• Familiarity with customer/supplier portal systems (Ariba, Coupa, or distributor-specific platforms)
• Background in specialty chemicals, water treatment, or process industries
• Experience working alongside an outside sales team

Responsibilities

• Manage price changes across all ship-to locations within the assigned distributor portfolio, ensuring accuracy, timeliness, and proper documentation
• Maintain pricing schedules in Salesforce and coordinate updates with the ERP system to ensure alignment between contracted and invoiced pricing
• Respond to daily pricing inquiries from account contacts with confidence and precision
• Proactively communicate price changes to account contacts ahead of effective dates to minimize disputes and invoice exceptions
• Field daily delivery status inquiries from account contacts and provide accurate, real-time updates by coordinating with operations and logistics
• Track open orders, flag potential delays proactively, and communicate recovery plans when disruptions occur
• Serve as the internal advocate for distributor accounts — ensuring their needs are visible to operations, scheduling, and customer service
• Build and maintain strong working relationships with the key operational and procurement contacts across the distributor portfolio
• Maintain organized, up-to-date account records in Salesforce — contacts, ship-to locations, pricing history, and open issues
• Prepare quarterly account summaries highlighting volume, pricing changes, service performance, and open items for review with the outside commercial team
• Support the outside commercial team with account intelligence, context, and data so they can have more strategic conversations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed