Inside Account Manager

EMCO Corporation•Grande Prairie, AB

4d•CA$50,000 - CA$60,000•Onsite

About The Position

Midfield Valve & Supply is a leading supplier of Pipe, Valves, Fittings and industrial products to the Oil & Gas industry. At Midfield Valve & Supply, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Requirements

College and/or University degree
A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
Proficient in the use of Microsoft Office software
Outstanding customer service and telephone skills
Ability to prospect new customers and increase sales with existing accounts
Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
Ability to identify customer requirements and provide profitable solutions and close the sale
Able to learn and operate the applicable software system used to process orders
Intermediate math skills

Nice To Haves

Previous experience with or knowledge of pipe, valves, and fittings products sold at the Profit Centre

Responsibilities

Interact with customers primarily over the phone and by email.
Provide excellent customer service to generate and close sales.
Meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Process sales orders and turn quotations into orders through customer interactions, primarily over the phone.
Maintain relationships with established key accounts and ensure that their requests are being met.
Use interpersonal skills to strengthen relationships with existing customers and increase market share.
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer.
Prospect and develop new customers using outbound calling campaigns.
Meet or exceed the Profit Centre’s gross profit and sales targets.
Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions.
Investigate and resolve customer issues such as pricing deductions and product returns.
Expedite customer material with vendors when required.
Follow up with customers on quotes and outstanding orders.
Support the Outside Sales and Counter Teams with customer orders and issues.
Be an integral part of the team supporting all activities that occur at the Profit Centre.
Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk.
Perform other tasks as requested by the Profit Centre Manager.