Inside Account Manager (iAM)

HP•Rio Rancho, NM

About The Position

This Inside Account Manager role is responsible for initiating outbound calls to introduce organization products and services, tailoring sales pitches to customer needs, and qualifying leads. The role collaborates with internal teams, follows up on inquiries, and maintains accurate records while striving to achieve performance targets and enhancing sales skills through training.

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.
Business Development
Business Planning
Business To Business
Cold Calling
Consultative Selling
Cross-Selling
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outbound Calls
Phone Sales
Product Knowledge
Sales Process
Sales Prospecting
Sales Strategy
Salesforce
Selling Techniques
Telemarketing
Upselling
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

Certified Inside Sales Professional (CISP)

Responsibilities

Initiates outbound calls to prospective customers, introducing organization products, services, and solutions.
Develops a solid understanding of the organization's offerings, key features, and benefits to effectively communicate value propositions to potential customers.
Delivers sales pitches tailored to customer needs, focusing on the benefits and value of the products or services.
Identifies and qualifies potential leads, gathering relevant information and documenting details in the CRM system.
Participates in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers.
Collaborates with internal teams, such as marketing and customer support, to ensure seamless customer experiences.
Applies standard policies for following up on customer inquiries, providing accurate information, and addressing concerns.
Strives to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals.
Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions, conversations, and outcomes.
Participates in training sessions to enhance product knowledge, sales skills, and customer service techniques.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
Additional flexible paid vacation and sick leave