Inside Account Manager (iAM)

HP•Rio Rancho, NM

About The Position

Initiates outbound calls to prospective customers, introducing organization products, services, and solutions. Develops a solid understanding of the organization's offerings, key features, and benefits to effectively communicate value propositions to potential customers. Delivers sales pitches tailored to customer needs, focusing on the benefits and value of the products or services. Identifies and qualifies potential leads, gathering relevant information and documenting details in the CRM system. Participates in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers. Collaborates with internal teams, such as marketing and customer support, to ensure seamless customer experiences. Applies standard policies for following up on customer inquiries, providing accurate information, and addressing concerns. Strives to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals. Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions, conversations, and outcomes. Participates in training sessions to enhance product knowledge, sales skills, and customer service techniques. Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Works on assignments that are routine to moderately complex in nature and require basic problem resolution. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The on-target earnings (OTE) range for this role is $50,750 to $72,350 annually, with a 60/40 (salary/incentive) mix. There are additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.
Certified Inside Sales Professional (CISP)
Business Development
Business Planning
Business To Business
Cold Calling
Consultative Selling
Cross-Selling
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outbound Calls
Phone Sales
Sales Process
Sales Prospecting
Sales Strategy
Salesforce
Selling Techniques
Telemarketing
Upselling
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Initiates outbound calls to prospective customers, introducing organization products, services, and solutions.
Develops a solid understanding of the organization's offerings, key features, and benefits to effectively communicate value propositions to potential customers.
Delivers sales pitches tailored to customer needs, focusing on the benefits and value of the products or services.
Identifies and qualifies potential leads, gathering relevant information and documenting details in the CRM system.
Participates in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers.
Collaborates with internal teams, such as marketing and customer support, to ensure seamless customer experiences.
Applies standard policies for following up on customer inquiries, providing accurate information, and addressing concerns.
Strives to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals.
Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions, conversations, and outcomes.
Participates in training sessions to enhance product knowledge, sales skills, and customer service techniques.
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Works on assignments that are routine to moderately complex in nature and require basic problem resolution.