Inside Account Manager - Enterprise

Connection•Tallahassee, FL

6d•$45,000 - $95,000•Remote

About The Position

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Requirements

Bachelor's Degree or the equivalent combination of education and work experience
5 years of work experience
Strong working knowledge of Salesforce, Excel, Word, Outlook & PowerPoint
General degree of technical expertise with a working understanding of data center (Servers, Networking and Storage) infrastructure solutions.
Knowledgeable on major velocity OEM product lines with understanding of current technologies.
Strong working knowledge of Salesforce, Excel, Word, Outlook & PowerPoint.
Previous reseller experience in a similar role that provided high value, high volume client support
Recent and relevant experience selling IT solutions at a competitor VAR or Tier 1 manufacturer/publisher.
Committed to customer service, attention to detail and responsiveness are critical
Ability to think strategically and leverage resources.
Requires a strong work ethic, positive can-do attitude and ability to work in a team.
Results oriented, self-driven and motivated.
Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
Excellent verbal communication skills with ability to present professional demonstrations, communicate and sell effectively to mid and senior level management
Strong organizational skills with ability to manage multiple priorities.
Ability to work flexible hours to support assigned customer time zone
MUST HAVE EXPERIENCE WORKING WITH HEALTHCARE ACCOUNTS.

Nice To Haves

An experienced, mature and seasoned sales professional with at least 3 years of experience successfully selling and supporting IT software and related services directly to large enterprise accounts.
High degree of technical expertise with a working understanding of software solutions
Knowledgeable on major strategic Software Publisher product lines with understanding of current technologies, programs and processes.
Microsoft, VMware, Cisco, HP, Dell, Lenovo, ServiceNow sales certification preferred

Responsibilities

Functions as the lead of an inside sales team, mentoring, monitoring, quarterbacking and delegating support tasks to a client operations team.
Manages and grows velocity product lines within existing client base by obtaining assigned monthly/quarterly revenue and GP goals
Develops and maintains current velocity product line knowledge from top leading technology market leaders. Velocity product lines are defined as desktops, laptops, mobile devices, low end servers, peripherals, printers/scanners, supplies, monitors/displays, accessories, and All Other Software (AOS).
Velocity Proposal Management – delegation and inspection of velocity proposals under $25,000. Proper follow up on associated client quotes.
Owns proposals over $25,000 to ensure pricing accuracy, project management, OEM deal registrations, and logging Salesforce activity associated with each opportunity.
Establishes, builds and maintains strategic relationships with clients, OEM sales teams and distribution partners.
Prepares, analyzes and presents client activity reports
Salesforce activity management to ensure all qualifying projects are recorded and updated proactively. Client quotes over $100k should have the Quote to Opportunity feature used in Salesforce the same day the quote has been entered with proper next steps and follow-up actions logged.
Provides complex solution proposals requiring technical configuration support
Furnishes customer quote & follows up on opportunity
Maintaining a 4 hour customer response to requests
Proactive management of software renewal quotes to be identified, strategized with the EAE, and sent to the client a minimum 30 days prior to renewal.
Works with Inside Sales Support to ensure all orders are being processed accurately & timely to meet the customer’s shipment service level expectations
Escalates orders and provides over flow assistance for order entry & pricing verification review
Provides open order management process support for complex orders only
Maximum 20% of time spent in order and quote entry.
Provides RMA escalation assistance to Inside Sales Support team
Responsible for the daily team communication with our customers, manufacturer partners & suppliers
Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins.
Smart Sourcing Initiatives
Contractual Limitations
Utilize Partner Programs to manage customer bids and deal registration submissions
Regular buying/prospect account reviews to ensure GP maximization and account strategy attainment
Works with Inside Sales Support Team to create, maintain and manage customer standards and catalogues.
Provides self-service customer trainings and handles MarkITplace platform demonstrations at a moment’s notice via Webex (sourcing model, quote/order management, Special Price Monitoring, product search, reporting, license/renewal management, process improvement, & RMA capabilities)
Responsible for proactively identifying net new opportunities by leveraging the following areas
Monthly Spend Analysis & Standards Management Review
Mandatory monthly customer whitespace analysis followed by a specific strategy to gain that line of business. Standing monthly review of current business to target new cross sell / up sell activity
Proactive weekly calls to key OEM inside/outside sales team relationships. Target should be 5 OEM contacts reached per week and 25 OEM reps per account total.
Proactive weekly calls with key internal BDMs, SBDMs, SMEs, TSEs, and other manufacturer specific resources.
Accountable for overall daily team management, customer satisfaction and the relationship management with our customers and partners.
Responsible for proactive Salesforce entries per day per EAE supported with activities focused on new lines of business, strategic project calls, strategic OEM calls, and overall prospecting calls into the account.
Responsible for daily utilization of Cloud:59 with minimum logins monthly and 2 video posts per quarter.
Participates in and meets minimum Sales Management expectations for quarterly sales promotions and campaigns
Performs other duties as assigned.
Employees are required to be present at the approved work location in order to perform the functions of this position.
Occasional travel may be required, less than six trips per year.