INR Enrollment Representative

Philips•Malvern, PA

13d•Onsite

About The Position

As the INR Enrollment Representative, you will be the first point of contact for new patients in the International Normalized Ratio (INR) testing program, helping them start their health journey with confidence and support. This role requires working Monday-Friday between 9:30am-6:00pm EST. This is an office role. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Requirements

1+ years of experience in data entry, customer service or a call center.
Proficiency in Microsoft Office applications including Word, Excel and Teams.
Excellent technical acumen, and the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
High school diploma, vocational education or a General Education Diploma (GED).
Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Ability to consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to Malvern, PA.

Nice To Haves

Experience within the medical field and knowledge of Protected Health Information (PHI) or HIPAA is preferred.
Excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments.

Responsibilities

Receiving, processing, and entering new patient order forms and faxed enrollments into the system, following up with practices and patients via phone or email to obtain missing information.
Contacting new patients to confirm insurance coverage and provide out-of-pocket cost estimates based on insurance responses.
Managing both outbound and inbound calls through the patient and clinic call center, consistently meeting quality, accuracy, and performance standards.
Scheduling remote INR testing training with contracted nurse trainers.