inpatient care manager lead

Advocate Health and Hospitals Corporation•Park Ridge, IL

9d•Onsite

About The Position

The Inpatient Care Manager Lead is responsible for conducting complete assessments, establishing appropriate plans, and initiating timely interventions. This role involves effective collaboration and negotiation with patients, families, and the care team to achieve patient and organizational goals related to care needs, choices, and satisfaction during discharge planning and care transitions. The Lead works as a proactive member of the multi-disciplinary care team, promoting best practices. Responsibilities include concurrent and retrospective clinical review, providing clinical updates for third-party payer certification, referring cases to a physician advisor as needed, and collecting accurate data on outcomes and resource utilization. The Lead also serves as an expert user of care management IT platforms and assists the Manager with Human Resource responsibilities, including interviewing, staff development, performance evaluations, and conflict resolution. They provide general work direction and guidance to case managers, acting as an educator and resource for utilization issues and regulatory requirements. Collaboration with management on new and updated programs/services is expected, along with assisting in the internal management of Care Management, including staff caseload oversight. The Lead also serves as a liaison with physicians on utilization management and care coordination issues and monitors assigned areas for efficient use of supplies and equipment, determining and approving clinical equipment needs.

Requirements

Registered Nurse license issued by the state of practice
Accredited Care Manager (ACM) certification issued by the American Case Management Association (ACMA) needs to be obtained within 1 year, or Care Manager Certified (CMC) certification issued by the National Academy of Certified Care Managers (NACCM) needs to be obtained within 1 year, or Nurse Case Management (RN-BC) certification issued by the American Nurses Credentialing Center (ANCC) needs to be obtained within 1 year
Bachelor’s Degree in Nursing.
Typically requires 5 years of experience in care management for a large, complex health care organization that includes experiences in an acute care setting.
Excellent oral and written communication skills.
Interpersonal skills are essential to negotiate with patients, families, physicians, community agencies and third-party payers for an optimum plan of care.
Intermediate computer skills including word processing, presentation applications and electronic mail.
Demonstrated leadership skills in diplomacy, human relations, building rapport, collaboration, organization, prioritization, and promotion of staff development.

Nice To Haves

Electronic medical record systems experience preferred.

Responsibilities

Conducts complete assessments, establishes appropriate plans, and initiates timely interventions.
Collaborates and negotiates effectively with patient, family and team while striving to achieve patient and organizational goals regarding patient’s care needs, choice, and satisfaction when discharge planning/transitioning care.
Works as a member of the multi-disciplinary care team in a collaborative and proactive manner to promote best practice.
Conducts concurrent and retrospective clinical review based upon pre-established criteria approved by the medical staff for admission appropriateness and avoidable day(s) surveillance.
Provides clinical updates for the purpose of obtaining certification to third party payers and fourth party external review groups, as stipulated in contractual agreements.
Refers cases to physician advisor as needed to ensure accurate status and compliance with regulatory guidelines.
Collects accurate data on outcomes and resource utilization issues and facilitates reporting of utilization monitoring/review activities to the appropriate committees/persons.
Serves as an expert user of information technology platforms that support care management.
Assists Manager with Human Resource responsibilities for staff which include interviewing and selecting new employees, promotions, staff development, performance evaluations, pay adjustments, resolution of employee concerns, disciplinary counseling, terminations, and employee morale.
Provides general work direction and guidance to case managers.
Serves as an educator and resource to staff regarding utilization issues, regulatory requirements, department policies and procedures.
Collaborates with management in the development of new programs/services and updating current programs/services.
Assists in the internal management of Care Management including assigning, assessing and overseeing staff caseloads in collaboration with the leader.
Serves as liaison with physicians to address utilization management and care coordination issues.
Monitors assigned area for efficient use of supplies and equipment.
Determines appropriate clinical equipment needs and follows through on approvals, purchase and repairs as needed.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department’s.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program