Mastercard Digital Labs Innovation Product Manager

Mastercard•New York, NY

2d•Hybrid

About The Position

We are Mastercard's Innovation Services team. We bring together strategists, designers, technologists, and product leaders who help the world's biggest banks, fintechs, merchants, and ecosystem partners turn emerging opportunities into real businesses, products, and customer experiences. We work at the intersection of strategy, design, technology, and product to help clients answer their hardest questions: What's next? What should we build? How do we win? From AI and agentic commerce to embedded finance, open banking, digital identity, and the future of payments, our work shapes how money moves and how customers experience financial services around the world. This is the team if you want to work on innovation projects that go from concept to commercialization.

Requirements

Experience in innovation consulting, product management, management consulting, digital strategy, or new product development.
A track record of leading client-facing business, technology, or innovation initiatives.
Strong facilitation skills across design thinking, design sprints, executive workshops, and strategy sessions.
Experience building strategic recommendations, business cases, roadmaps, and commercialization plans.
Strong product instincts and an understanding of human-centered design and agile development.
The ability to synthesize complex information into clear insights and executive-level communications.
Familiarity with payments, banking, fintech, commerce, or financial services ecosystems.
A pulse on emerging technologies and an instinct for how they create business value.
You facilitate with confidence and earn trust quickly.
You communicate clearly in writing, in person, and visually.
You think structurally and solve problems with rigor.
You influence across functions and seniority levels without relying on authority.
You build credibility with executives and create clarity in ambiguous environments.
You take ownership, move with urgency, and care about outcomes.
You balance strategy with execution, and ideas with delivery.
You are curious, collaborative, and energized by helping clients grow.
You are willing to travel when the work calls for it.

Responsibilities

Lead innovation engagements with Mastercard customers, helping define growth strategies, innovation priorities, and digital transformation roadmaps.
Facilitate executive innovation workshops to align stakeholders, surface real business challenges, and shape actionable solutions.
Conduct market, trend, competitive, and ecosystem analysis to identify emerging opportunities.
Translate technology and market shifts into clear business implications and recommendations.
Build executive-ready narratives, presentations, and strategic deliverables.
Lead engagements focused on new product development, experience design, service innovation, and concept creation.
Guide clients through discovery, prioritization, journey mapping, prototyping, and validation.
Help define product strategies, value propositions, business cases, KPIs, and go-to-market approaches.
Support clients in moving from concept to commercialization, including pilot design, scaling plans, and production-ready roadmaps.
Identify opportunities to activate Mastercard's products, platforms, partnerships, and capabilities within client initiatives.
Design and lead workshops, design sprints, executive strategy sessions, ideation programs, and co-creation experiences.
Guide multidisciplinary teams through journey mapping, opportunity sizing, prioritization, ideation, and roadmap development.
Tailor your facilitation style to the audience, from working teams to C-suite stakeholders.
Contribute to Digital Labs' methodologies, playbooks, and innovation toolkit.
Serve as a trusted advisor to clients across business, product, innovation, and executive teams.
Partner closely with Mastercard account teams to identify new opportunities and shape growth strategies.
Support opportunity development, scoping, proposals, and client pitches.
Identify ways to expand Mastercard relationships through innovation-led conversations.
Lead project teams of strategists, designers, researchers, architects, engineers, and product specialists.
Ensure quality, clarity, and impact across every phase of an engagement.
Coordinate across stakeholders, priorities, and deadlines.
Mentor team members and create high-performing, collaborative environments.
Maintain deep curiosity and expertise across AI, generative AI, agentic AI, digital identity, embedded finance, open banking, digital commerce, and payments modernization.
Identify how emerging technologies can create new opportunities for Mastercard and its customers.
Contribute to thought leadership, new offerings, and the evolution of Digital Labs.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement