Innovation and Experience Manager - CBS - EY Wavespace - Manager - Multiple Positions - 1756100

EY•Los Angeles, CA

13d•Hybrid

About The Position

Ernst & Young U.S. LLP is hiring an Innovation & Experience Manager in Core Business Services for EY Wavespace in Los Angeles, California. The role designs and delivers large-scale, design-thinking-based workshop experiences that help global clients address complex business transformation and performance opportunities. Topics include strategic direction and alignment, digital disruption, and organizational responses to technological, political, and societal change. The manager designs quality client experiences using fit-for-purpose design-thinking approaches, collaboration technology, and/or analog design to achieve intended outcomes and meet client expectations. The role requires collaborative design-thinking expertise and the ability to translate complex issues into coherent problem statements and processes that help organizations resolve them. The manager also leads diverse teams of professionals, including planning and assigning work, making hiring and firing recommendations, and reviewing junior employees’ work. This is a full-time role with a Monday–Friday schedule of 40 hours per week, 8:30 a.m.–5:30 p.m. Travel of up to 90% is required to serve client needs. The position follows EY’s team-led, leader-enabled hybrid model; external client-serving employees are expected to work together in person 40–60% of the time over the course of an engagement, project, or year. The stated base salary is $240,710 per year. EY describes a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, flexible vacation, paid holidays, winter and summer breaks, and leave options. The position requires a United States worker as defined by applicable U.S. Department of Labor regulations.

Requirements

Bachelor’s degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies, or a related field, plus 5 years of progressive, post-baccalaureate related work experience; alternatively, a master’s degree in one of these fields plus 4 years of related work experience.
At least 4 years of advisory and/or consulting experience in at least two of the following: organizational change management, organizational design, design thinking, operating and delivery modelling and implementation, customer experience mapping/journey mapping, digital design, digital transformation, or large-scale transformation.
At least 4 years of experience developing design-thinking-based strategic workshop experiences for transformative client engagements, addressing at least two objectives such as exploring clients’ key questions and market trends, presenting options for significant change, creating practical steps for resolution, or aligning groups through collaborative facilitation.
At least 4 years of experience translating complex issues into coherent problem statements and designing processes that enable organizations to resolve complex issues.
At least 3 years of experience managing the design of innovation workshops or sessions and facilitating their delivery.
At least 4 years of experience planning and managing at least two complex and critical projects across multiple locations.
At least 4 years of experience supervising advisory or consulting professionals.
Ability to travel up to 90% to serve client needs.
Must qualify as a United States worker under the applicable U.S. Department of Labor definition.
Employer will accept any suitable combination of education, training, or experience.

Responsibilities

Design large-scale workshop experiences focused on clients’ complex business transformation opportunities.
Work with global clients to understand and address major performance opportunities.
Design and deliver strategic, design-thinking-based workshops to increase client alignment and collaboration.
Develop client experiences using appropriate design-thinking approaches, collaboration technology, and/or analog design to meet intended outcomes and expectations.
Translate complex issues into coherent problem statements and design processes to help organizations resolve them.
Manage the design of innovation workshops and sessions and facilitate their delivery.
Plan and manage complex, critical projects across multiple locations.
Manage and motivate professionals with diverse skills and backgrounds, including planning and assigning work, making hiring and firing recommendations, and reviewing junior employees’ work.