Inland Marine Major Loss Claims Adjuster

AIG • Atlanta, GA

2d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Marine Claims Major Loss Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact As a Major Loss Adjuster, you will be focused on handling all aspects of Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse legal Liability claims. This role is an ideal opportunity to develop your expertise in handling and investigating complex claims. You will deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling. You will proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines. Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives. We want you to build effective relationships with internal and external customers, while acting as a point of referral. You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling. Use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.

Requirements

• Knowledge of legal / regulatory and litigation / procedural requirements for marine claims.
• At least some experience in negotiation, mediation, and arbitration.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
• Strong communication, time management, administrative and report-writing skills.

Nice To Haves

• Specialist knowledge of marine technical claims topics is preferred.

Responsibilities

• Handling all aspects of Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse legal Liability claims.
• Handling and investigating complex claims.
• Dealing with genuine claims through a proactive, best practice approach, in line with AIGs quality standards.
• Actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
• Proactively identify and review suspect/fraudulent claims on a consistent basis.
• Dealing with suspect/fraudulent claims in line with clear guidelines.
• Regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives.
• Build effective relationships with internal and external customers.
• Act as a point of referral.
• Provide support to Team Managers and deputize in their absence.
• Assist with monitoring market/industry practices in claims handling.
• Use claims experience to help improve products in collaboration with colleagues in underwriting.

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed