Injury Management Specialist

Disability Management Institute•,

15d•CA$60,000 - CA$70,000•Remote

About The Position

The Injury Management Specialist (IMS) will partner with our clients through proactive management of workers' compensation claims. The incumbent will maintain and develop positive client relationships by providing exceptional service with a focus on facilitating and promoting an early and safe return to work. Key accountabilities include coaching employers to refine their claims reporting process, building Stay at/Return to Work programs, influencing Case Managers to progress complex or stalling files, and seeking out cost relief opportunities. This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours (EST).

Requirements

Post-secondary education in human resources, psychology, social work, kinesiology, or a related discipline
2–3 years of experience in customer service or a related field
Well-developed communication, analytical, and multitasking skills

Nice To Haves

Good understanding of WCB policy and practices is an asset but not required
Experience with WSIB is considered an asset
Experience in disability management or return to work is an asset but not required

Responsibilities

Proactively collect and evaluate relevant information and documentation from workplace parties.
Contact employees within 24 hours of receiving report of Injury Form, explaining the role of DMI, and collects pertinent information.
Prepare and submits Form 7 to WCB for lost time injuries and medical aid.
Communicate with WCB, employer and workers on a regular basis.
Chart communication in Disability Management System.
Proactively manage a caseload through early intervention.
Assist workers and employers to develop return to work plans.
Review WCB correspondence and determines next steps.
Liaise with the provincial Workers’ Compensation Boards.
Provide claim updates to clients as required.