Infusion Scheduling Coordinator

Down East Community Hospital•Machias, ME

5h•Onsite

About The Position

The primary functionality of this position is to effectively and efficiently schedule all patients for the infusion clinic and provide backup scheduling coverage to all outpatient services in the hospital with the exception of surgeries and rehabilitation therapy in a courteous, professional manner. Patient education will be performed by the Outpatient Scheduling Coordinator for test preparation. The secondary function of this position is to provide flexible coverage to Patient Access Registration and assist in coving needs as the ward Clerk on Med/Surg. Patient education will be performed by the registration clerk in many areas including but not limited to: Free Care, Advanced Directives, Patient Consent, Patient Rights, Notice of Privacy Practice, and the Advanced Beneficiary Notice.

Requirements

High School Diploma or GED with on the job training
Experience with various computer systems and typing
Knowledgeable in medical terminology
Knowledgeable in various health insurance plans
Knowledgeable in daily operations of a business office and general office machines
Ability to work independently as well as a team setting, performing under pressure, and with periods of interruption
Excellent communication and organizational skills

Responsibilities

Responsible for all aspects of Infusion Patient Scheduling.
Responsible for all aspects of outpatient scheduling when covering the Out Patient Scheduler Office including: Infusion, Imaging, Cardio Pulmonary, Nuclear Medicine, and Dietary departments.
Scheduling inpatients for services when necessary
Answer all incoming phone calls and return messages when applicable
Maintain a current working knowledge of outpatient coverage issues
Prescreen scheduled outpatient services for third party coverage including assessment of medical necessity when applicable
Obtain insurance coverage and pre-certification numbers when applicable
Adheres to all aspects of the POS policy as applies to outpatient scheduling.
Assist physician office staff in understanding third party coverage issues
Communicate with patients, through the office staff or directly, regarding instructions/education specific to the service scheduled
Recognize when Advanced Beneficiary Notices are needed and notify registration staff for completion
Ensure completion of all physician orders
Supply registration with daily orders
Verify presence of all previous day’s orders by comparing to outpatient registration list and providing necessary information to Health Information for coding purposes
Responsible for all aspects of switchboard operation:
Process all inquiries and requests at front desk reception and switchboard efficiently which includes answering all incoming phone calls and transferring to appropriate departments
Maintain a current working knowledge of new and departing staff
Record arrival time and registration time of all patients that present for services
Maintain visitor sign in for Obstetrical patients
Sort incoming patient mail by room number and deliver to appropriate nursing station. Re-address mail to discharged patients and put in outgoing mail.
Unlock various offices and file cabinets, relocking at department closing
Responsible for all aspects of outpatient and inpatient registration:
Completion of all data screens on registration profile and verifying information for each date of service
Assessment of patient’s insurance coverage including eligibility
Maintain a current working knowledge of outpatient coverage issues and assessing medical necessity when applicable
Adheres to all aspects of the POS policy as applies to IP and OP registrations.
Prepare and explain Advanced Beneficiary Notices when applicable
Completion of Medicare Secondary Payer Questionnaire on all Medicare patients
Assist physician office staff in understanding National Coverage Policies
Provide Notice of Privacy Practice and obtain patient signatures on hospital consent forms for each date of service including establishing a responsible party of patient when patient is unable to sign
Verify outpatient orders and all required information
Establish existence of an Advanced Directive
Prepare all preoperative and surgery paperwork necessary to register patient as scheduled by Operation Room
Recognize those patients who may qualify for Free Care and offer application
Maintenance of supplies necessary to perform job duties
Adhere to departmental dress code
Seeks out needed information by staying informed and involved by attending meetings, reading memos, policies, meeting minutes, newsletters, email and other appropriate information in a timely manner.
Reliable attendance and punctuality, including observing appropriate break times and extending a scheduled shift when necessary to meet patient demands
Performs duties in a safe manner, in compliance with all safety policies and procedures
Complies with the Code of Conduct and all appropriate policies and procedures
Other duties, as assigned, that are relevant to the position and department