Infusion Scheduler
About The Position
The Infusion Scheduler is responsible for coordinating and scheduling initial infusion appointments, follow-up infusion visits, and maintaining efficient daily infusion schedules within a fast-paced rheumatology practice. This role plays a critical part in optimizing infusion chair utilization, supporting patient access to care, and ensuring efficient infusion suite operations. The ideal candidate is highly organized, proactive, detail oriented, and able to manage scheduling workflows while providing exceptional customer service to patients and clinical staff. This is a fully remote position; however, employees must reside within the state of Florida.
Requirements
- High school diploma or equivalent required.
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Experience with EMR systems; familiarity with NextGen is a plus.
- Strong organizational skills.
- Strong attention to detail and problem-solving abilities.
- Ability to prioritize tasks and adapt to changing schedules.
Nice To Haves
- Minimum of 2 years of medical scheduling or healthcare administrative experience preferred.
- 1+ year experience in rheumatology, internal medicine, or other specialty practice, preferred.
Responsibilities
- Schedule initial infusion appointments and recurring follow-up infusion visits.
- Coordinate infusion schedules based on medication protocols, infusion duration, provider orders, and chair availability.
- Maintain accurate infusion schedules for all applicable suite locations.
- Work with infusion nurses, infusion/biologic coordinators, providers, and office staff regarding scheduling needs and patient flow.
- Work closely with providers, medical assistants, and onsite managers regarding scheduling needs and patient flow.
- Maintain scheduling accuracy and ensure appropriate appointment durations are utilized.
- Monitor infusion schedules throughout the day and proactively address scheduling gaps, cancellations, and changes.
- Contact patients regarding earlier appointment availability or schedule openings.
- Assist in optimizing infusion chair utilization and maintaining efficient patient flow.
- Maintain waitlists and assist with rescheduling appointments as needed.
- Communicate schedule updates and changes promptly to patients and staff.
- Provide exceptional customer service to patients, providers, and staff.
- Answer incoming scheduling calls professionally and efficiently.
- Accurately document scheduling communications and appointment notes within the electronic medical record (EMR) system.
- Educate patients regarding infusion appointment scheduling, arrival times, and general appointment instructions.
- Maintain strict patient confidentiality and professionalism.
- Verify patient demographics and insurance information during scheduling.
- Maintain accurate provider calendars and scheduling templates.
- Follow organizational scheduling workflows, policies, and productivity expectations.
- Assist with additional administrative and operational duties as assigned.
- Follow all OSHA, HIPAA, and SAC privacy and safety standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
