Infusion Manager

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC•Glendale, AZ

18h•Onsite

About The Position

The job purpose of the Infusion Operations Manager is to organize, oversee, and manage the success of the infusion coordinators and reverification specialists. The Infusion Operations manager is responsible for the oversight of patient communications, infusion referrals and authorizations for treatment along with infusion appointment scheduling tasks.

Requirements

Manager experience, 1 year
Proficient knowledge of Medical Terminology
Exceptional customer service skills as acquired in a role that deals with the public, 2 years.
Knowledge of Insurance eligibility, benefits and prior authorization, 1 year
Excellent written, verbal and interpersonal communication skills
Ability to multi-task in a fast-paced environment

Nice To Haves

Infusion drug knowledge
Revenue cycle role in a large healthcare practice, 2 years.
NextGen PM system, 1 year

Responsibilities

Organize, oversee, and manage the success of the infusion coordinators and reverification specialists.
Oversight of patient communications, infusion referrals and authorizations for treatment.
Infusion appointment scheduling tasks.
Coordinate the daily and long-term strategic operations of Infusion Staff through close interaction with the Director of Revenue Cycle Management.
Assist in developing, implementing, and revising policies and procedures to assure that everyone within the infusion room adheres to the high standards of patient care.
Assist in hiring qualified team members serving as a catalyst and mentor for motivating productivity, innovation, high employee morale and commitment to the organization.
Assist with regular staff meetings to communicate new ideas, resolve problems, obtain feedback and maintain the overall effectiveness of the staff.
Directly supervises infusion coordinator team members and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
Delegates tasks according to the Infusion Director and RCM Director to effectively communicate to other department heads and staff.
Responds timely to employee grievances, complaints, and inquiries and seeks assistance when necessary.
Follows HIPAA and other required laws.