Infusion Care & Advocacy Coordinator

Redirect Health•Phoenix, AZ

11h•$21 - $23•Hybrid

About The Position

The Infusion Care & Advocacy Coordinator exists to ensure our members with infusion needs feel fully supported, guided, and confident throughout their care journey. In this role, you will serve as the dedicated advocate for members navigating infusion services, coordinate care across by locating applicable patient assistance programs, charity care, and alternative funding options. You will be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members, ensuring a seamless, supported experience for members and their families throughout the entire treatment process. This is a hands-on, hybrid role for someone who is deeply compassionate and organized, wants their work to have real-world impact on people’s health and finances, communicates clearly and confidently with members and care teams, and thrives in complex, high-impact situations where coordination and advocacy matter.

Requirements

2–3+ years of case management, customer service, or related experience (Required)
2–3+ years of oncology or infusion coordination experience, or related experience (Required)
High School Diploma or GED (Required)
Strong communication skills and a commitment to compassionate, patient-centered care (Required)
Ability to manage multiple priorities in a fast-paced, collaborative environment (Required)

Nice To Haves

Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred)

Responsibilities

Own: Care Coordination for infusion services, including scheduling and aligning infusion services, Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
Support: Members and families by guiding them through treatment plans, answering questions, and ensuring nothing falls through the cracks
Collaborate with: Clinical care teams, providers, and internal departments to ensure a seamless, end-to-end care experience
Advocate for: Members financially and clinically by obtaining treatment details, verifying coverage, and helping identify resources to support their care
Ensure: Accurate documentation of all member interactions and treatment details within the EMR
Communicate: Continuously with members, providers, and internal teams to ensure care plans and protocols are followed
Contribute: As a flexible, positive team player aligned with Redirect Health’s mission