Infusion Access & Authorization Coordinator

Bingham Memorial Hospital•Blackfoot, ID

48d

About The Position

Bingham Healthcare is seeking a compassionate, organized, and detail-oriented Infusion Access & Authorization Coordinator to join our growing Oncology and Infusion Services team. This position plays a critical role in helping patients access timely cancer treatments, infusion therapies, and specialized care. As the primary administrative liaison for our Oncology and Infusion Center, you'll serve as a vital connection between patients, providers, insurance companies, pharmacies, and clinical staff. If you enjoy helping people, solving problems, coordinating complex processes, and making a meaningful impact behind the scenes, this is an opportunity to build a rewarding career while supporting patients during some of the most important moments of their lives.

Requirements

Minimum two years of experience in a medical office, hospital-based clinic, or healthcare setting required
Experience with insurance authorizations, referrals, and patient scheduling required
Experience with electronic health record systems required (Meditech experience preferred)
Strong customer service, communication, and organizational skills

Nice To Haves

Oncology, infusion, chemotherapy, or biologic authorization experience strongly preferred
Knowledge of medical terminology, ICD-10, CPT coding, and insurance processes preferred

Responsibilities

Welcome and assist patients throughout the scheduling and registration process
Coordinate new and established patient appointments
Manage infusion scheduling and chair coordination to support efficient patient flow
Verify demographic and insurance information
Communicate appointment instructions, preparation requirements, and financial expectations
Obtain prior authorizations for chemotherapy, biologics, infusion medications, and oncology-related services
Track authorization status and proactively follow up to prevent treatment delays
Perform insurance eligibility and benefit verification
Coordinate referrals with physicians, specialists, and referring offices
Serve as the primary point of contact for referral partners and outside providers
Communicate with insurance payers to resolve denials and secure approvals
Collaborate with nursing, pharmacy, providers, and billing teams to ensure treatment plans align with authorization requirements
Maintain authorization logs, tracking tools, and patient records
Assist with medical records requests, correspondence, and documentation
Support workflow improvements that enhance patient access and operational efficiency