Infrastructure Technician III

Black Box • New Albany, OH

13d • Onsite

About The Position

As an Infrastructure Technician III, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands-on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team. If you're a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high stakes environments like data centers, enterprises, and advanced facilities—this is where your experience becomes impact.

Requirements

• Associate degree or technical certification or equivalent work experience
• 5+ years installing, maintaining, and troubleshooting low voltage cabling systems
• Proven ability to install, terminate, test, and certify copper and fiber systems
• Understanding of NEC, ANSI, TIA, EIA, and BICSI standards
• Ability to read blueprints and construction drawings
• Valid driver’s license and clean driving record

Nice To Haves

• Experience with major manufacturers (Panduit, CommScope, Corning, Leviton, etc.)
• Knowledge of Cisco router installation and configuration
• BICSI Technician Certification

Responsibilities

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
• Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.
• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.
• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.
• Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Coordinate workflows with team members to keep projects on schedule and compliant with scope.
• Serve as a customer facing technical professional with exceptional communication and service skills.
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuring timely response and SLA compliance.
• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
• Participate in required meetings, training, and workshops to maintain expertise and certifications.

Benefits

• Challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.
• Individual reward and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree