Infrastructure Systems Engineer

Analysis Group•Boston, MA

2d•Hybrid

About The Position

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise. The Infrastructure Systems Engineer assists in the maintenance, configuration, and reliable operation of Analysis Group’s computer systems. In addition, the Infrastructure Systems Engineer is responsible for the installation, monitoring, patching and associated troubleshooting for Analysis Group. This position is also responsible for analyzing and resolving server hardware and software problems in a timely and accurate fashion and providing end user training where required.

Requirements

Minimum of 3 years of substantive relevant work experience required, 5+ years preferred
Experience with Dell and Pure storage
Proven experience and success with virtualization (VMWare or equivalent)
Proven technical knowledge of current server hardware, protocols, and Internet standards
Excellent hardware troubleshooting experience
Strong knowledge of systems, server software, hardware, and networking protocols
Experience with scripting and automation tools
Strong interpersonal, written, and oral communication skills
Able to conduct research into system issues and products as required
Proven analytical and problem-solving abilities
Firm understanding of Windows system administration and security required
Experience working in a team-oriented, collaborative environment.
Eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future

Nice To Haves

Experience creating and maintaining an automated disaster recovery process is a plus
additional experience with Linux will be helpful
Familiarity with Jira is helpful
System administration and IT certifications in Microsoft, Linux or other network related fields are a plus
Experience with Dell and/or Cisco blade chassis

Responsibilities

Installing, configuring, and maintaining physical and virtual servers and networks
Managing virtual machines in the data center and the cloud
Working with Information Security to manage updates, patches, and access rules using automation tools whenever possible
Overseeing system performance and proactively troubleshooting issues using SolarWinds or similar health monitoring tools
Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing impact of issues using ServiceNow and Jira
Handling back-up procedures for on-prem and cloud-based systems
Create and maintain technical documentation
Maintain asset management, including system inventory and related documentation and technical specifications
Participate in 24x7 on-call rotation to troubleshoot and resolve critical issues