Infrastructure & Systems Engineer

P.F. Chang's • Scottsdale, AZ

2d • Onsite

About The Position

P.F. Chang’s is seeking an experienced Infrastructure & Systems Engineer to join its Technology Operations team at the Global Support Center in Scottsdale, Arizona. This is primarily an office-based position. Candidates must currently reside in the greater Phoenix area within a reasonable commuting distance of the office.

The role provides second-level support and maintenance for network and server infrastructure, virtualization environments, and end-user devices. It monitors system performance, investigates anomalies, performs root-cause analysis, and installs, configures, and deploys network infrastructure. The engineer also evaluates and implements systems monitoring and management solutions, collaborates with IT solution engineers and developers to resolve technical issues and improve services, and maintains internal documentation, procedures, and policies. On-call duties may require 24x7 technical support.

Requirements

• At least 3 years of experience managing LAN/WAN network infrastructures.
• At least 3 years of experience supporting a Meraki network environment serving over 1,000 users, including VPN and network-shaping policies.
• Expert knowledge of Meraki, FortiGate, Microsoft Server, Active Directory, TCP/IP protocols, and server virtualization technologies.
• Demonstrated knowledge of configuring, implementing, and testing network environments hosting hundreds of servers and optimizing performance.
• Knowledge and skill in scripting languages such as PowerShell and Python, internet/email filtering software, and system health monitoring.
• Must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the Scottsdale office.

Nice To Haves

• Additional experience with Office 365, Azure, Abnormal, Nutanix, Prism, AirWatch/WorkspaceOne, or Zabbix.

Responsibilities

• Provide second-level support and maintenance for network and server infrastructure, virtualization environments, and end-user devices.
• Proactively monitor system performance to identify potential issues and future design improvements.
• Investigate performance anomalies and perform root-cause analysis for network and systems infrastructure.
• Install, configure, and deploy network infrastructure with a focus on scalability, performance, redundancy, and security.
• Evaluate, design, and implement complex systems monitoring and management solutions to improve performance and reliability.
• Work with IT solution engineers and developers to identify and resolve technical issues and suggest service improvements or new technology approaches.
• Author, document, and maintain internal documentation, procedures, and policies.
• Manage time and competing priorities to meet objectives and project deadlines.
• Provide 24x7 technical support through on-call duties, as required.
• Learn and become proficient with the company’s technology utilities, tools, and standards.

Benefits

• Medical, dental, and vision benefits starting on the first of the month following the hire date.
• 401(k) starting on the first of the month following the hire date.
• 20 days of paid vacation and sick time per calendar year for full-time Global Support Center team members, prorated for new hires.
• 12 company-selected paid holidays plus 2 floating holidays per year.
• Annual bonuses based on company performance.
• Tuition reimbursement for job-related programs.
• Preloaded Lucky Cat Meal Card for use at corporate-owned P.F. Chang’s locations.
• Employee discounts.
• Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed