Infrastructure/System Administrator

CACI International•Albuquerque, NM

1d•$63,300 - $129,700•Hybrid

About The Position

Join a mission‑driven, fast‑paced IT team where your technical expertise directly impacts operational readiness across multiple locations nationwide. As a Desktop Support Technician, you’ll be the go‑to problem solver who keeps critical systems running, supports end users with professionalism, and ensures seamless functionality across desktops, networks, voice systems, and classified environments. This role offers a unique blend of hands‑on technical work, customer interaction, and opportunities to support both unclassified and classified systems. If you enjoy working independently, tackling diverse challenges, and being the backbone of IT operations, this role is an exciting chance to make a meaningful impact. You will support multiple sites across the United States via remote tools, communication platforms, and occasional travel. Primary duty location will be Albuquerque, NM.

Requirements

Active TS/SCI with polygraph.
Bachelor’s degree or equivalent experience, plus at least five years in a relevant technical role.
Strong proficiency with Windows desktop operating systems and Dell hardware.
Proficiency with Microsoft Office Suite.
Solid understanding of network communications and troubleshooting methodologies.
Excellent written and verbal communication skills paired with strong customer service ability.
Ability to work independently with minimal supervision while managing time effectively.
Current Security+ certification.

Nice To Haves

Linux training or hands‑on Linux experience.

Responsibilities

Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk, and data encryption.
Install, configure, and troubleshoot end‑user applications and certificates.
Restore and migrate data, decrypt inaccessible files, and apply or troubleshoot file permissions.
Document all work in trouble tickets while meeting required SLAs and quality standards.
Patch network ports, trace lines, and support installation of network switches.
Configure and maintain UPS devices, including battery replacements, failure troubleshooting, vendor coordination, and scheduling customer downtime.
Install and support VOIP phones and voicemail systems.
Configure multifunction devices for print, scan, and fax; coordinate multi‑step hardware replacements with vendors.
Plan and execute user moves, including connectivity, devices, and phones.
Maintain and troubleshoot local security/badging systems.
Prepare obsolete assets for compliant disposal.
Collaborate with and support other IT teams as needed.
Provide support for both unclassified and classified systems.