Infrastructure Support Engineer

General Dynamics Information Technology•Washington, DC

5d•$111,350 - $150,650•Hybrid

About The Position

The candidate will be expected to demonstrate knowledge and provide dedicated Infrastructure Support to the team. This role involves configuration management for server, network, and software infrastructure (LAMP), coordinating changes with other organizations, and working with the development team on deployment installations and configurations. The position requires resolving trouble reports, ensuring products/components meet performance requirements, and maintaining up-to-date production support documentation. Responsibilities also include testing and implementing upgrades, completing post-production checklists, and supporting OS installation, configuration, patching, and compliance reporting. Additionally, the role supports logging and system monitoring, backups and recovery, and provides Database Administrator (DBA) support. The candidate will also support maintenance updates, disaster recovery exercises, and ensure compliance with Judiciary and Federal IT Security standards, including JISF, NIST, FedRAMP, and FISMA. Collaboration with development and security organizations on security and information assurance compliance, and assisting with FedRAMP compliance for hosted solutions are key aspects. The role requires keeping secure and sensitive data behind the AO firewall with access only to authorized Judiciary users and coordinating with teaming partners or subcontractors. Daily status documentation of tasks is also required.

Requirements

10 + years of related experience
Bachelor’s Degree in a relevant field and 10+ years of experience.
LAMP
MySQL
Red Hat Enterprise Linux (RHEL)
Vulnerability Scanning
NACI (T1) clearance

Nice To Haves

Five (5) plus years of relevant infrastructure support experience preferably with a major federal IT system.
Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.
Familiarization with open-source LAMP application development stack.
Linux administration experience (permissions, SE Linux, running scripts, cron jobs, mounting drives, Firewall rules).
Windows administration experience (file shares/mounted drives).
Experience working with MySQL database.
Familiarity with Redis.
Familiarity with Apache Solr.
Experience working in a load-balanced environment.
Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).
Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.
Excellent written and verbal skills.
Ability to work independently and without adequate guidance.
Ability to analyze complex data and present findings in a clear and easily understood manner.
Ability to present recommendations for consideration and influence as needed.
Working knowledge of IT tracking tools, preferably Jira.

Responsibilities

Configuration management related to all aspects of the server and network infrastructure and elements of the software stack (LAMP).
Working with other organizations to request and coordinate changes to server, network, and software elements.
Work with the development team on the installation and configuration of deployments.
Resolving trouble reports and the resolution of outages.
Ensuring products/components operate as required and satisfy performance requirements.
Keeping all production support documentation up to date including administrator and user documentation, training materials (as required), and other logistics documentation.
Testing and implementation of upgrades and new versions, including Service Packs.
Completing post-production checklists.
Supporting OS installation, configuration, patching, and compliance reporting. Performing configuration and patching in some instances.
Supporting Logging & System Monitoring (e.g., SPLUNK, Dynatrace, Zabbix, or other packages).
Coordinating Backups and Recovery (Tape/Externally maintained Media, Oracle Recovery Manager functionality, Net Backup, Tivoli).
Providing Database Administrator (DBA) support – installation, configuration, patching, compliance reporting.
Provide services in support of maintenance updates to COOP, support for at least one disaster recovery exercise annually, and at least one actual failover event annually.
Follow and remain compliant with all Judiciary and Federal IT Security standards, policies, and reporting requirements, including the Judiciary Information Security Framework (JISF), all National Institute of Standards and Technology (NIST) standards and guidelines, Federal Risk and Authorization Management Program (FedRAMP), the Federal Information Security Management Act (FISMA), and other U.S. Governmental laws and regulations for the protection and security of Government.
Work with development team and security organizations on security and information assurance compliance.
Assist with ensuring hosted solutions compliance with FedRAMP where necessary.
Keep secure and sensitive data behind the AO firewall with access only to authorized Judiciary users.
Ability to coordinate with teaming partner(s) or subcontractor(s) on various products and services provided as directed by the government client.
Document status on tasks daily.
Other duties as assigned.

Benefits

Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance