Infrastructure Support Analyst

PARK INDUSTRIES INC•Saint Cloud, MN

just now•$27 - $36•Hybrid

About The Position

Are you a hands-on IT professional with a passion for keeping systems stable, secure, and running at peak performance? Join Park Industries as an Infrastructure Support Analyst, where you’ll play a critical role in maintaining the health, reliability, and security of end-user devices and core infrastructure components. In this role, you’ll provide senior-level technical support, collaborate across teams and vendors, and contribute to continuous improvement initiatives that support stable day-to-day operations and long-term technology standards. Are you a technically skilled problem-solver who thrives in a fast-paced environment? As an Infrastructure Support Analyst at Park Industries, you’ll support and maintain client hardware, operating environments, and network-connected technologies while serving as a senior escalation point for complex technical issues. You’ll collaborate closely with IT teammates, associates, and vendors to ensure systems operate efficiently, securely, and in alignment with organizational standards.

Requirements

Associate degree in a related field or equivalent work experience (required)
Five years of related experience and/or training (preferred)
Experience supporting Active Directory and Azure AD/Entra hybrid environments
Strong knowledge of Windows operating systems, endpoint configurations, and enterprise software deployment
Experience with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Knowledge of hardware components, imaging, baseline configuration, and driver/firmware management
Understanding of network infrastructure concepts and endpoint security practices

Responsibilities

Troubleshoot and resolve advanced computer, telephony, printer, and endpoint hardware/software issues while serving as a senior escalation point to maximize uptime.
Plan, configure, and install computers, telephony systems, printers, and related hardware/software in accordance with established standards.
Apply and enforce standards for end-user devices, operating environments, and security configurations across the organization.
Participate in technical assessments and assist with approved infrastructure changes, upgrades, and continuous improvement initiatives.
Provide secondary system and network administration support as assigned.
Assist in evaluating new and existing technologies, including testing, implementation, and end-user training.
Document technical solutions and configuration processes and track time spent on requests, incidents, and projects.
Provide technical training to end users and lead medium-to-large projects as a technical representative.