Infrastructure Supervisor

Eaton Corporation•Waukesha, WI

11d•$97,000 - $143,000•Onsite

About The Position

Eaton’s IT team is currently seeking a Infrastructure Supervisor to join the team. This position will be based at our Waukesha, WI site. The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various global product teams, accountable for site related escalations, and lead global improvement initiatives. This is a working manager role.

Requirements

Bachelor's degree plus 3 years IT experience, or Associates degree plus 5 years IT experience, or high school diploma plus 7 years IT experience required.
Minimum 5 years of relevant IT service delivery experience.
No relocation is offered for this position. All candidates must currently reside within 50 miles of Waukesha, WI.
This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Legally authorized to work in the U.S. without company sponsorship now or in the future.
Working knowledge of IT infrastructure – PC’s, network, servers, storage, phone systems
Advanced knowledge of MS Windows Operating Systems
Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Working knowledge of Hardware - PC’s, laptops, mobile devices, PC peripherals online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Has shown leadership attributes in some capacity of their work as a professional
Advanced English skills
Experience in dealing with leaders within an organization, white glove treatment / Executive level support
Ability to establish and maintain open and candid relationships with employees and customers
Mentoring of Peers
Ability to lead IT initiatives across the organization
Learning Agility & Growth Mindset: Engage in continuous learning, embrace digital solutions, and adapt to evolving priorities.
Conflict Management: Resolve conflicts constructively and maintain team cohesion.
Communication: Communicate effectively across languages and audiences; deliver clear written, verbal, and presentation content.
Core Competencies: Demonstrate ownership, problem-solving, sound judgment, attention to detail, empathy, and accountability.
Coaching & Mentoring: Train and develop staff; support career growth and onboarding.

Nice To Haves

Bachelor’s degree in IT from an accredited institution
ITIL foundations certification

Responsibilities

Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team.
Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required.
Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems.
Support visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance).
Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
Manage on-site cellular infrastructure and provide mobile device support.
Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry 4.0.
Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
Develop and maintain technical documentation, manuals, and knowledge base articles.
Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
Participate in efforts related to root cause analysis, and problem management as needed.
Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
Participate in the Inventory, Risk Assessment & Profit Planning Process. Review with team and influence budgeting, forecasting, and spending for IT infrastructure
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
Participate in internal audits related to IT processes, procedures, software, licensing and systems.
Comply with, and be an advocate of, company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
OPEX focus within zone
Ensure adherence to IT strategic plan.
Apply EBS and CI methodologies to enhance IT operations.
Accountable for site related escalations and leads global improvement initiatives, working manager role.
Lead service improvement initiatives, mentor others in customer engagement, and drive satisfaction through innovative support strategies.
Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders. Partner with existing BRM in: CAR creation and project participation, Strategy Review, annual Profit Planning review with business stakeholders.
Lead a team of professionals across no less than 3 sites (primary & additional within zone); manage performance, onboarding, capability building, and employee relations, along with global training.
Vendor coordination and management.
Responsible for leading teams across multiple locations in geographic areas. This includes sites with different levels of complexity and may vary by region. May include Key Strategic Growth Sites and Crown Jewel Sites.
On Call as needed
Additional responsibilities as directed by leadership.