Infrastructure Supervisor

State of Michigan•Lansing, MI

About The Position

This is an at-will, nonpartisan position in the Senate Business Office (SBO). The SBO oversees the general administrative operations of the Michigan Senate and includes the Facilities & Services, Finance, Human Resources, Office of the Director, Senate Information Services, and Senate Police departments. Under the direction of the Director of the Senate Business Office and Senate Information Services (SIS) Director, and supervised by the IT Operations Manager, the Infrastructure Supervisor manages and monitors all installed systems and infrastructure. The Infrastructure Supervisor manages and participates in the installation, configuration, testing, and maintenance of operating systems, application software, and system management tools. The Infrastructure Supervisor proactively ensures the highest levels of systems and infrastructure availability by maintaining security, backup, and redundancy strategies. The Infrastructure Supervisor develops and maintains automation solutions and custom scripts to improve system efficiency, reduce manual intervention, and support the operational effectiveness of the Infrastructure Team. The Infrastructure Supervisor serves as the primary technical escalation point for the Infrastructure Team while coordinating work activities, infrastructure projects, upgrades, and maintenance activities. The Infrastructure Supervisor also manages the availability, integrity, and operational performance of infrastructure systems and related applications across multiple business units and technology platforms, ensuring business continuity and reliable service delivery.

Requirements

Bachelor's degree in information technology or a related field required
Fifteen or more years of progressively responsible experience in infrastructure administration, operations, and maintenance preferred
Experience administering VMware, Microsoft 365, Microsoft Azure, and Microsoft Configuration Manager (SCCM) required
Experience with enterprise network infrastructure, including routing, switching, and network connectivity principles required
Demonstrated understanding of cybersecurity principles, best practices, and organizational security requirements required
Experience with enterprise backup, monitoring, and endpoint security solutions, including Veeam, WhatsUp Gold, and Microsoft Defender, is preferred
Strong knowledge of Microsoft Windows Server and experience with enterprise-grade monitoring tools capable of generating proactive alert notifications and monitoring system health
Strong knowledge of virtualization technology
Strong written and verbal communication skills with the ability to communicate effectively and professionally with employees at all organizational levels, vendors, and external partners
Ability to work effectively under pressure, manage competing priorities, and meet established deadlines
Must be a self-starter with a high level of initiative
Strong customer service skills, able to anticipate needs and address requests
Strong attention to detail, organizational skills, and the ability to handle multiple projects
Maintains confidentiality and exercises discretion
Knowledge of workstation operating system support
Advanced knowledge of system vulnerabilities and security issues
Ability to follow directions and work independently
Ability to communicate with others, both orally and in writing
Ability to work in a professional and nonpartisan manner
Ability to develop and maintain good working relationships with legislators and other elected officials, staff, vendors, and other agencies

Nice To Haves

Fifteen or more years of progressively responsible experience in infrastructure administration, operations, and maintenance preferred
Experience with enterprise backup, monitoring, and endpoint security solutions, including Veeam, WhatsUp Gold, and Microsoft Defender, is preferred

Responsibilities

Collaborates with the IT Operations Manager and intradepartmental supervisors to develop strategies and coordinate initiatives that support departmental goals and objectives
Leads the Infrastructure Team by providing training, coaching, mentoring, communicating job expectations, and evaluating performance to support individual growth and organizational success
Identifies opportunities for operational and infrastructure improvements and provides recommendations to the IT Operations Manager
Oversees the implementation, enforcement, and continuous monitoring of systems to ensure application and endpoint monitoring is in place to proactively identify and respond to operational issues
Plans and manages system maintenance schedules, access controls, and security configurations to ensure system security, reliability, uptime, and availability
Keeps management informed during major incidents to support business continuity decisions; develops and maintains crisis response procedures that support, validate, and protect business continuity objectives; presents response options and recommendations to management
Analyzes system data, including system logs, performance metrics, and performance counters, to identify future operational and infrastructure requirements, improve system performance, and ensure highly available services for end users
Participates in the evaluation, testing, and recommendation of new software, hardware, and technology solutions to support the Senate's operational and infrastructure needs
Manages the configuration and operation of client-based computer operating systems
Plans, coordinates, and participates in system upgrades and process improvements to enhance functionality, strengthen security, and improve operational efficiency
Manages the administration and governance of Microsoft Azure and Microsoft 365 environments, including service deployment, licensing, identity management, security, and supporting infrastructure
Manages and maintains user accounts, system permissions, and access management to support secure and efficient access to Senate technology resources
Performs all other duties as requested by the IT Operations Manager