INFRASTRUCTURE SUPERVISOR

STAR Financial Bank•Fort Wayne, IN

2d•Hybrid

About The Position

The Infrastructure Supervisor position is included in a workplace model that allows a combination of in-person and remote work. As the Infrastructure Supervisor, essential responsibilities include developing goals based on the IT Strategic Plan, prioritizing work for the team, and coaching staff to meet established objectives. This role ensures effective delivery of IT services through the establishment and monitoring of SLAs, and is actively engaged with disaster recovery planning, preparation, and execution. The supervisor prioritizes departmental and organization-based projects with direction from Technology Operations leadership. This role also manages staff, including hiring, disciplinary action, dismissal, setting and monitoring goals, career development, performance appraisals, and approving merit increases. The supervisor identifies professional development opportunities for team members and helps build career paths. They evaluate processes for industry best practices, provide input into strategic and tactical planning for IT systems, and monitor IT infrastructure resources for performance, availability, and security. Additionally, this role develops and enforces policies and procedures to protect STAR assets and information integrity, security, and privacy. They evaluate emerging technologies, architect the IT environment by designing system configurations, directing installations, and defining standards. The supervisor is responsible for the integrity of STAR’s data center infrastructure components (servers, storage, virtualization, network, cloud-delivered solutions) and researches current technology trends. They create and maintain documentation for infrastructure configuration, mapping, processes, and service records, and assist engineers in implementing new IT systems and maintaining existing ones.

Requirements

Associate’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent experience.
2+ years of leadership and/or supervisory experience.
Proven track record of managing IT based projects.
Excellent oral and written communications skills.
Experience managing vendor and service provider relationships.
Ability to communicate at all levels of the organization.
Ability to lead and coach employees to perform at their best.
Able to link and apply complex technologies to business strategies.
Strong project management, organizational skills and attention to details.
Experience with infrastructure and systems design.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities

Develop goals based on IT Strategic Plan and prioritize work for the team, coaching staff to meet established objectives as needed.
Ensure effective delivery of IT services through establishment and monitoring of SLAs.
Actively engaged with the disaster recovery planning, preparation and execution.
Prioritize departmental and organization based projects with direction from Technology Operations leadership.
Manages the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring goals, career development, delivering performance appraisals, and approving merit increases.
Identify ways for individuals within the team to develop themselves professionally and help build career paths.
Evaluate processes to ensure practical application of industry best practices.
Provides input into strategic and tactical planning, development, evaluation, and coordination of information and technology systems.
Monitor IT infrastructure resources for performance, availability and security.
Develops and enforces policy and procedure to ensure the protection of STAR assets and the integrity, security, and privacy of information.
Evaluate emerging technologies and assess potential use in STAR’s environment.
As needed, architect IT environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Responsible for the integrity of STAR’s data center infrastructure components such as servers, storage, virtualization, network, and cloud-delivered solutions.
Research current technology trends, attend workshops, user meetings, and conferences, and complete technical training to identify emerging technology STAR may leverage.
Create and maintain documentation as it relates to infrastructure configuration, mapping, processes, and service records.
Assist engineers in implementing new IT systems and performing maintenance of existing IT systems.