Infrastructure Specialist Intern
About The Position
Launch your career with real-world impact. Our Internship Program gives you the opportunity to build deep experience in a specific functional area while contributing to a meaningful business project. Build your professional network, learn directly from senior leaders, and gain a behind-the-scenes view of how the business works - bringing our strategy to life. With guidance from a dedicated coach and opportunities to connect across the organization, you will build valuable relationships, broaden your business perspective, and finish the summer by showcasing your work to functional leaders. The paid internship takes place during Summer 2027. You will gain practical experience, grow your professional network, develop in-demand skills, and help shape the future of merchandising at the world’s largest convenience retailer.
Requirements
- Currently pursuing a degree in a technical related field and be graduating December 2027 or May 2028
- Proficiency with Microsoft 365, SharePoint, Teams, Outlook, OneDrive, and enterprise software applications.
- Hands-on experience with Windows and macOS deployment, imaging, software installation, configuration, and troubleshooting.
- Experience with Microsoft Intune and Jamf for device enrollment, configuration, application deployment, compliance, and support of iOS, Android, and macOS devices.
- Working knowledge of LAN/Wi-Fi connectivity, VPN, TCP/IP, DNS, DHCP, Cisco networking technologies, and endpoint-to-network troubleshooting.
- Strong analytical and troubleshooting skills, customer-service orientation, ITIL practices, incident management, documentation, and ability to resolve and escalate complex technical issues.
Responsibilities
- Troubleshoot common hardware, software, peripheral, and connectivity issues.
- Provide in-person deskside support and assist users with resolving technical problems.
- Assist with setup, configuration, and troubleshooting of iOS and Android mobile devices.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and other Microsoft applications.
- Assist with basic LAN, Wi-Fi, VPN, and network connectivity troubleshooting.
- Install and configure computers, monitors, docking stations, printers, and other peripherals.
- Assist with new-hire onboarding, including computer setup, equipment preparation, and workspace readiness.
- Assist with software installation, configuration, and troubleshooting of approved enterprise applications.
- Support device deployment, imaging, refresh, replacement, and asset-management activities.
- Learn and utilize IT service management tools to create, update, and document support tickets.
- Maintain accurate documentation and follow established IT support procedures and service-level expectations.
- Escalate issues requiring additional technical expertise to appropriate IT teams.
- Assist with maintaining knowledge base articles, technical documentation, and support procedures.
- Participate in IT projects and process-improvement activities that improve the employee technology experience.
- Provide professional, courteous, and customer-focused support to employees at all levels of the organization.
Benefits
- Paid internship
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
