Infrastructure Services Program Manager

GD Information Technology•Bethesda, MD

1d•Hybrid

About The Position

GDIT is seeking a Program Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

Requirements

Bachelor’s degree in computer science, Information Technology, or related field; advanced degree preferred.
At least five years of experience managing a comprehensive IT services contract for a Federal organization of at least 2000 users, including Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
Proven ability to drive service improvements
5+ years experience applying ITIL, PMP, and Agile frameworks.
Will have track record of effective leadership and communication with Federal stakeholders.
Experience managing federal contracts
Experience working in a biomedical research, or healthcare setting.

Nice To Haves

Experience working with NIH

Responsibilities

Manages the overall execution of NHLBI IT support services, ensuring alignment with organizational goals and objective
Supervises and mentor teams of IT professionals, project managers, engineers and architects to foster technical excellence and operational readiness.
Oversees the operations of the Service Desk, Configuration Management, and Infrastructure Operations
Managing and operating an IT infrastructure (on prem and multi cloud infrastructure) for a premier biomedical research organization serving both the intramural and extramural research communities
Implements project management methodologies (e.g., Agile, SAFe) to ensure efficient project initiation, planning, execution, monitoring, control, and closeout.
Maintains and regularly updates a searchable library of Standard Operating Procedures (SOPs) across all tasks
Ensures timely delivery and high standards of quality for all deliverables
Recommends process improvements
Facilitates regular communication and reporting on program status, risks, and issues to ITAC, OM, and NHLBI leadership.

Benefits

Full-flex work week
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and 10 company-paid holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.