Infrastructure Project Manager – Hybrid

Saxon Global•Orlando, FL

4d•Hybrid

About The Position

The Project Manager (PM) is responsible for delivering project services to the client base. As the team lead for the Professional Services Team, the PM will be accountable for successful project outcomes and the performance of all professional services team members. The PM role includes two essential pillars: Project Execution and Quality Control: Internal and external project stakeholder coordination to achieve business and technical requirements of proposed project solutions based on project schedules and expectations set with the client. Project Team Leadership: Management of all members of the Professional Services Team, confirming the use of processes and tools developed to ensure adherence to professional services processes and delivery standards. This role is critical to the success of the managed services practice. It requires excellent communication, administrative, documentation, technical, negotiation, and organization skills. The PM will collaborate cross-functionally with MSP team members to deliver project services to clients. Through these efforts, the PM will effectively generate non-recurring revenue (NRR) based on a pro forma utilization plan.

Requirements

Excellent communication skills.
Excellent administrative skills.
Excellent documentation skills.
Excellent technical skills.
Excellent negotiation skills.
Excellent organization skills.

Nice To Haves

Experience with IT projects.
Experience with Professional Services Team leadership.
Experience with project intake and initiation processes.
Experience with project lifecycle management.
Experience with project scheduling and maintenance.
Experience with project methodology application.
Experience with engineer time entry monitoring.
Experience with project status monitoring and reporting.
Experience with project status meetings.
Experience with project documentation.
Experience with project course correction.
Experience with business requirements confirmation.
Experience with customer satisfaction measurement.
Experience with out-of-scope project services management.
Experience with project billing.
Experience with team utilization management.
Experience with KPI tracking and reporting.
Experience with monthly billable utilization projection reporting.
Experience with project backlog reporting.
Experience with capacity planning.
Experience with project documents folder management.
Experience with CSAT reporting and analysis.
Experience with coaching and mentoring team members.
Experience with process development and optimization.
Experience with onboarding and training new hires.
Experience with performance reviews.
Experience with leading department level meetings.
Experience with determining and executing quarterly initiatives.
Experience with running daily huddles.
Experience with attending new project meetings.
Experience with attending client project status meetings.
Experience with attending PE sync up meetings.
Experience with attending weekly department level meetings.
Experience with attending 1:1 meetings with VP Operations.
Experience with attending weekly Team Leads Meetings.
Experience with incident support and on-call service.
Experience with managing onboarding projects.
Experience with coordinating client and MSP stakeholders.
Experience with adhering to Professional Services Team processes and workflows.
Experience with championing company core values.

Responsibilities

Manage all booked IT projects in the project queue.
Engage in the project intake and initiation processes, ensuring an organized transition of newly booked projects into the Professional Services Team workflow.
Track expected delivery dates to ensure timely receipt of products to maintain the project schedule.
Coordinate and collaborate with project team resources and client stakeholders to accomplish project work in a timely manner.
Set and maintain the project schedule to meet project timeline commitments.
Ensure the application of company-approved project methodology by Professional Services Team members to achieve consistent service delivery outcomes.
Conduct regularly scheduled sync up meetings with Engineers to assure adherence to the project schedule and time budget.
Monitor Engineer time entry timeliness, quality, and accuracy to confirm project status adherence to the project budget and billable hours.
Review work plans for task completion to ensure that projects are completed on time and on budget.
Schedule, prepare for, and conduct project status meetings with project stakeholders to enable stakeholder alignment on project status.
Assign and verify completion of required project documentation.
Engage in course correction activities with stakeholders when projects go off track.
Ensure that projects meet intended client business outcomes prior to project closure.
Measure and achieve targeted customer satisfaction targets.
Manage, complete, and bill for out-of-scope project services.
Complete project billing according to and in conjunction with Finance Team processes.
Accountable for achieving Target Engineer Billable Utilization plan KPI.
Manage KPI tracking and reporting, implementing necessary adjustments to align with strategic objectives.
Prepare a report prior to the beginning of each month that projects billing utilization for the upcoming month.
Report backlog of billable and non-billable project hours weekly.
Actively engage in capacity planning to ensure optimal team resource allocation and meet departmental demands.
Manage and maintain project documentation repositories.
Deliver and collect client satisfaction surveys, then analyze and share data with the team, ensuring that what is learned is incorporated into team process.
Provide continuous coaching to PS team members to foster professional growth and enhance service delivery.
Develop and continuously refine Professional Services Team processes to enhance efficiency and effectiveness.
Lead the orientation and training of new hires to ensure a smooth integration into the team.
Conduct regular meetings with Professional Services Team members to review performance, set goals, and address any concerns.
Prepare for and chair the weekly Professional Services Department Level Meeting to foster collaboration and strategic alignment.
Determine and execute on quarterly team initiatives aimed at team process development, enhancing team member skills, and promoting business growth.
Run the daily huddle to keep the team in sync on performance levels, in-progress projects, and important events.
Attend New Project Meetings with DDEs (Design Desk Engineers), vCIOs, and PEs to learn about new project business and technical requirements.
Schedule, prepare for, and conduct project status meetings with project stakeholders to enable alignment on project status.
Conduct regularly scheduled sync up meetings with PEs to assure adherence to the project schedule and time budget.
Prepare for and conduct the Weekly Department Level Meeting to foster collaboration and strategic alignment.
Attend 1:1 meetings with the VP Operations to review PM performance, including successes and challenges in the PM role.
Attend the weekly Team Leads Meeting to report and discuss team KPI trends and learn about company events and information to be cascaded to PS Team members.
Remain cognizant of PE on call schedule.
Work with Helpdesk lead to schedule Engineers for billable MAC and incident support as necessary.
Manage onboarding projects.
Coordination of all client and MSP stakeholders for the timely completion of onboarding projects for new clients.
Adhere to established Professional Services Team processes and workflows, ensuring seamless inter-departmental integration, responsiveness, and transparency.
Champion company core values and actively contribute to enhancing organizational culture.