Infrastructure Performance Manager, Strategic Portfolio Management

Amazon • Austin, TX

2d • $92,400 - $160,000 • Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The AWS Infrastructure Performance Management (IPM) team performs a vendor management function for Colocation (colo) Data Center vendors with which AWS has deployments. The team manages AWS’ colo vendor performance through internal feedback mechanisms as well as a formal business review program where vendors are measured on operational performance, contractual compliance, and infrastructure reliability. This is a key business management function that is required to satisfy AWS System and Organization Controls (SOC) compliance. IPM is responsible for commercial transactions including MTSA's, amendments, and expansions. In addition, IPM serves as an escalation point for both our internal and external partners, manage contractual service level violations, and infrastructure risk reduction projects. Finally, the IPM team serves as a subject matter expert that works cross-organizational with other teams in AWS to deliver service level improvements and scaling initiatives by leveraging the commercial and contractual relationships with AWS’ colocation vendors. Through these activities, the function supports and empowers Operations, Security, Engineering, and other key stakeholders, both internal and external, to drive continuous improvements in order to deliver a better and more reliable AWS customer experience.

Requirements

• Bachelor's degree in engineering or equivalent, or 4+ years of vendor management experience

Nice To Haves

• Master's degree in management, business administration, economics, engineering, marketing, or Bachelor's degree
• 4+ years of multi-million dollar contract negotiation experience
• 4+ years of vendor management experience
• 2+ years of data center engineering or operations experience

Responsibilities

• Support and/or drive special projects for infrastructure improvements and risk mitigations
• Identify and drive targeted improvement initiatives
• Manage the commercial and operational relationships with assigned infrastructure partners
• Own cadence and content of our team's internal business review schedule, including reporting
• Manage and evolve our IPM partner performance dashboards
• Support the need for reporting from our business support systems

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level