Infrastructure Operations Manager

SAIC • Washington, DC

21h • Hybrid

About The Position

SAIC has an exciting opportunity for a strong and dynamic Infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. This role is not currently open and is being maintained as a contingency. We are looking for someone with the ability to manage a team of over 140 people and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts.

Requirements

• This leader requires an operational mindset with a passion for problem solving in a complex environment.
• The successful candidate will work at all Infrastructure operational levels of a large Federal Department Agency.
• This role requires the ability to work with a variety of customer stakeholders to manage priorities and projects as well as hold the program teams accountable to those priorities.
• Must be familiar with managing contractual deliverables, as well as ticket queues and ticket quality.
• Familiarity with ServiceNow is required.
• Experience with major incident and critical situation problem resolutions is a must have.
• Ensure internal customer satisfaction with IT services by understanding their strategic and tactical needs, making sure actions are taken to close any gaps; influence stakeholders' perceptions of the relevant Infrastructure services.
• Must possess experience as a leader and mentor in an infrastructure operations environment.
• Bachelor’s and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.
• At least 8 years of management experience with an emphasis on Infrastructure programs and/or projects, including mission critical programs, IT systems implementation and solution development.
• At least 3 years of experience interfacing and presenting to executives.
• At least 4 years of proven experience managing a program with at least 100 personnel delivering Infrastructure Operations Support Services.
• U.S. Citizen or Green Card Holder.
• Ability to attain a Public Trust clearance.

Nice To Haves

• Effective team leadership skills strongly preferred, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
• Ability to work independently and manage multiple demands on time, in cross-functional hybrid environment.
• Strong collaboration skills using a solutions and customer-service-oriented approach.

Responsibilities

• Provides day-to-day management and supervision of overall Enterprise Infrastructure personnel, involving multiple projects and groups of personnel at multiple locations.
• Organizes, directs, and coordinates the planning and execution of Infrastructure-related service delivery and business growth activities.
• Demonstrates outstanding written and verbal communication skills.
• Effective at resolving conflicts between functional teams in a manner that drives productivity minimizes attrition.
• Well-versed in an array of Infrastructure tools and services with a comprehensive understanding of strategy, engineering, and sustainment.
• Analyzes the service delivery metrics, technical configurations and leads the team to provide recommendations on the best alternatives.
• Provides managerial guidance for directing and monitoring information systems operations.
• Familiar with software and hardware tools and leads the identification and diagnoses of complex problems and factors affecting network, systems, and application performance.
• Ensures the team is highly capable of troubleshooting data center systems and applications.
• Provides empirical data and recommendations to improve performance.
• Responsible for the technical landscape cutover and production operational support spanning the entire lifecycle of the strategic platform or portfolio of IT solutions and applications.
• Ensure internal customer satisfaction with IT services by understanding their strategic and tactical needs, making sure actions are taken to close any gaps; influence stakeholders' perceptions of the relevant Infrastructure services.
• Serve as a leader and mentor; demonstrate ability to coach and hold teams accountable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager