Infrastructure Operations Lead (Batam)

Nscale • Ottawa, ON

1d • Onsite

About The Position

Nscale is seeking an experienced Infrastructure Operations Manager to oversee devices and infrastructure in their AI Data Center. This role is crucial for maintaining service availability, driving reliability, and ensuring rapid response to customer needs. The manager will be responsible for operational excellence, personnel management, critical infrastructure maintenance, and meeting client SLAs and KPIs. The position requires close collaboration with internal teams, clients, and vendors, and includes on-call duties and occasional travel. Nscale's culture emphasizes innovation, ownership, accountability, openness, and transparency, aiming to build the technology that powers the future.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience managing data centers, particularly in HPC and GPU environments.
• Proven leadership skills with experience managing and developing teams.
• Technical expertise in HPC, GPU deployment, and associated hardware/software solutions.
• Strong understanding of power, cooling, and environmental systems in data centers.
• Excellent client-facing communication and reporting skills.
• Experience with inventory and spare parts management.
• Strong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providers.
• Strong communication skills in Bahasa Indonesia.

Nice To Haves

• Certifications in data center management (e.g., CDCP, CDCS, or similar).
• Hands-on experience with NVIDIA GPUs, CUDA, and AI frameworks.
• Familiarity with hybrid cloud/HPC environments.

Responsibilities

• Overall accountability for all devices, systems, and infrastructure at the data center.
• Ensure 24/7 operational reliability and optimal performance for high-performance AI workloads.
• Monitor and manage power, cooling, and environmental conditions, addressing any operational risks proactively.
• Oversee installation, configuration, and maintenance of HPC and GPU systems.
• Lead and mentor a team of engineers, technicians, and support staff.
• Provide training and guidance to junior staff, ensuring the team is equipped to manage site operations effectively.
• Plan and manage shift schedules to guarantee continuous coverage and on-call availability.
• Serve as the primary POC for clients, providing regular reporting on site SLA and KPI’s.
• Collaborate with vendors and contractors to manage procurement, repairs, and upgrades.
• Build and maintain strong relationships to ensure smooth operation and project delivery.
• Manage spare parts inventory, ensuring sufficient stock levels to minimize downtime during repairs or upgrades.
• Track usage and coordinate procurement to avoid supply shortages.
• Maintain a strong working knowledge of HPC and GPU installations, including hardware configuration, network architecture, and performance optimization.
• Troubleshoot and resolve technical issues, escalating complex problems when necessary.
• Stay updated on emerging trends and technologies in AI and HPC infrastructure.
• Implement and manage tools to monitor data center performance and resource utilization.
• Prepare detailed reports for senior management and clients on performance metrics, downtime, and operational efficiency.
• Propose and implement improvements to enhance reliability, scalability, and cost-effectiveness.

Benefits

• Opportunity to help shape operating standards behind a next-generation AI cloud platform.
• Work on complex infrastructure challenges with real ownership and impact.
• Play a meaningful role in scaling high-performance, sustainable data centre operations in a fast-moving environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager