Infrastructure Operations Engineer (remote work)

Cloudlinux

1d • Remote

About The Position

CloudLinux is a global, remote-first company that develops high-volume, low-cost Linux infrastructure and security products. The Infrastructure Operations Engineer will join the Infrastructure Team’s Operations (L1) team, which provides access, compute resources, and internal services, operates production infrastructure, and improves recurring operational work through documentation and automation.

The role involves independently troubleshooting Linux systems and networked services, owning requests and incidents through verified resolution or clear escalation, and safely making standard production changes. The engineer will work across bare-metal, private-cloud, and public-cloud environments, follow established procedures and runbooks, communicate with requesters and remote teammates, and seek practical opportunities to improve recurring work.

Requirements

• Hands-on experience troubleshooting Linux systems in a real or production-like environment; RHEL-family systems are preferred.
• Working knowledge of TCP/IP, DNS, HTTP, and TLS, with the ability to isolate operating-system, network, and application failures.
• Hands-on experience with at least one virtualization or cloud environment.
• Ability to own an incident or ticket by gathering evidence, prioritizing by impact, communicating progress, verifying recovery, and escalating with a clear hypothesis.
• Experience executing standard production changes safely, including rollback and post-change verification.
• Ability to read and adjust existing automation or create a small Bash or Python improvement.
• Practical use of AI assistants for troubleshooting, scripting, and documentation, with verification before production changes.
• Clear spoken and written English for asynchronous remote work.

Nice To Haves

• Experience with OpenNebula, KVM, or another private-cloud or virtualization platform.
• Familiarity with Ansible or another configuration-management tool.
• Familiarity with Terraform, GitLab CI, or Jenkins.
• Familiarity with Git.
• Familiarity with FreeIPA, LDAP, or Google Workspace administration.

Responsibilities

• Handle onboarding, offboarding, and access-management requests under established procedures, applying least privilege, obtaining the right approvals, and verifying that requested actions work.
• Own common Linux and infrastructure requests and incidents from triage through verified resolution or escalation to a named owner.
• Execute and verify standard host provisioning and production-server changes across bare-metal, private-cloud, and public-cloud environments; escalate exceptions.
• Troubleshoot DNS and perform approved DNS and domain-management changes under established procedures.
• Execute approved firewall and operating-system changes with rollback and post-change verification.
• Monitor infrastructure and respond to alerts and incidents, provide regular updates, and confirm recovery by checking whether users can do their work.
• Distinguish alert noise from real damage and address alert routing or ownership rather than simply silencing alerts.
• Handle Jira requests according to agreed priorities and response times while keeping requesters informed.
• Deploy standard services from approved specifications and runbooks, escalating design decisions.
• Document recurring procedures for backup coverage and improve onboarding, offboarding, and access reviews through small automation changes.

Benefits

• Focus on professional development.
• Interesting and challenging projects.
• Fully remote work with flexible working hours, allowing employees to schedule their day and work from any location worldwide.
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leave.
• Compensation for private medical insurance.
• Co-working and gym/sports reimbursement.
• Budget for education.
• Opportunity to receive a reward for the most innovative idea that the company can patent.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed