Infrastructure Monitoring & Data Protection Engineer

RTI International•Durham, NC

2d•$82,000 - $101,000

About The Position

The Infrastructure Monitoring & Data Protection Engineer supports enterprise infrastructure monitoring and data protection across on-premises and cloud environments. The role works with technologies including SolarWinds and Cohesity to monitor system health and performance, support backup and recovery operations, troubleshoot technical issues, and identify opportunities for automation and process improvement. It offers the opportunity to build technical expertise across infrastructure monitoring, systems administration, and data protection while contributing to the reliability and availability of RTI's IT systems. The position supports deployment, configuration, and maintenance of monitoring and data protection platforms; backup policies for on-premises and cloud workloads; alerting, dashboards, and ticketing integrations; and automation of routine operational tasks. It also supports technical troubleshooting, data restoration, documentation, compliance reporting, system testing, capacity planning, technical evaluations, and stakeholder communications. The role supports Client Technology Operations, RTI's client-focused technology organization responsible for technology platforms, infrastructure, governance, engineering, and digital capabilities. Work arrangements may be remote within the U.S., hybrid, or on-site at RTI's Research Triangle Park, North Carolina headquarters. Some locations may not be eligible for remote work based on business and operational requirements.

Requirements

Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field.
At least one year of relevant experience supporting IT infrastructure, systems administration, infrastructure monitoring, backup and recovery, or a related technical area.
Experience supporting and troubleshooting IT infrastructure, including servers, virtual environments, storage, networked systems, or cloud-based technologies.
Experience using at least one scripting language, such as PowerShell, Python, or Bash, for automation, system administration, or troubleshooting.
Working knowledge of infrastructure monitoring concepts, including system health, performance monitoring, alerting, and troubleshooting.
Working knowledge of data protection concepts, including backups, restores, recovery, system availability, and business continuity.
Experience investigating technical issues, identifying potential causes, and implementing or recommending solutions, with guidance or escalation as appropriate.
Experience developing or maintaining technical documentation, including system configurations, troubleshooting procedures, or standard operating procedures.
Strong written and verbal communication skills, including the ability to communicate technical information to technical and nontechnical stakeholders.
Ability to manage assigned tasks, prioritize competing responsibilities, and work independently and collaboratively within a technical team.
Must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Nice To Haves

Experience with SolarWinds or another enterprise infrastructure monitoring platform.
Experience with Cohesity or another enterprise backup and recovery platform.
Experience supporting VMware or other virtualization environments.
Familiarity with AWS, Azure, or other cloud infrastructure environments.
Experience using APIs or scripting to automate monitoring, backup, reporting, or system administration activities.
Familiarity with IT service management or ticketing platforms such as ServiceNow or Jira.
Familiarity with network monitoring, system configuration management, or backup technologies.
Experience supporting technical documentation, compliance reporting, system testing, or disaster recovery exercises.

Responsibilities

Support deployment, configuration, and maintenance of the SolarWinds Platform, including NPM, SAM, NTA, and NCM, and the Cohesity Data Platform, including Cohesity Helios.
Configure and monitor daily Cohesity backup policies for on-premises assets, including VMware and physical servers, and cloud workloads in AWS and Azure.
Customize SolarWinds alert thresholds, maintain dashboards, and support alert integrations with ticketing platforms such as ServiceNow and Jira.
Use PowerShell, Python, or Bash to automate routine monitoring, backup checks, and system administration tasks.
Troubleshoot infrastructure alerts, resolve backup failures, and perform routine data restoration requests to verify system integrity.
Maintain network configuration backups using SolarWinds NCM, update standard operating procedures, and support compliance reporting.
Contribute to developing and maintaining SOPs, system standards, business continuity plans, system test plans, and capacity plans.
Research technical solutions and contribute to evaluations and recommendations, including pros, cons, and pricing, as needed.
Support installation and configuration of hardware or software in accordance with manufacturer recommendations and technical specifications.
Conduct quality assurance testing to validate installed configurations and operations against technical specifications; document results and identify issues as needed.
Troubleshoot and resolve problems reported by monitoring tools or other ITS staff, escalating issues as appropriate.
Communicate status to impacted stakeholders, including end users, ITS support staff, and ITS management, before, during, and after installations or problem resolution, as appropriate and in accordance with SOPs.