Infrastructure Manager

TEKsystems•Chandler, AZ

6d•$130,000 - $145,000•Onsite

About The Position

The Infrastructure Manager is a hands-on working manager responsible for leading and evolving global infrastructure supporting manufacturing operations across North America, Europe, and Asia. The role is expected to be approximately 50–60% hands-on and operational, with 40–50% devoted to management, coordination, and vendor/team oversight; this balance may change as the organization and operating model mature. The manager oversees the availability, performance, security, and lifecycle management of infrastructure platforms, including cloud services, servers, storage, endpoints, collaboration platforms, and related technologies. The role drives global standards, operational excellence, modernization, simplification, and continuous improvement while maintaining reliable services and minimizing disruption to business and manufacturing operations. It partners closely with Infrastructure, Network, Security, SAP, Applications, regional IT teams, business stakeholders, and executives. This position leads a geographically distributed infrastructure and support organization, manages vendors and infrastructure budgets, and supports technology roadmaps, lifecycle planning, and cost optimization. It also helps maintain disaster recovery, backup, business continuity, resilience, security controls, and compliance with applicable organizational and regulatory requirements, including SOX and GDPR. The position is fully onsite in Chandler, Arizona, with a work environment that combines office, manufacturing plant, and remote support environments. Domestic and international travel may be needed. Participation in a global 24x7 on-call rotation is expected; this is incident and escalation coverage rather than regularly scheduled overnight work. Significant outages, infrastructure issues, maintenance, or cutovers may require response or coordination outside normal U.S. business hours.

Requirements

10 or more years of progressive IT experience, including infrastructure leadership responsibilities.
Experience leading global infrastructure operations across multiple regions.
Experience supporting manufacturing organizations and plant environments.
Demonstrated success leading distributed technical teams and support resources.
Experience managing enterprise infrastructure in a Microsoft-centric environment.
Experience driving infrastructure standardization, operational maturity, and technology transformation initiatives.
Experience managing vendors, contracts, and infrastructure budgets.
Strong understanding of enterprise infrastructure architecture and operations.
Experience developing scalable infrastructure solutions aligned with business objectives.
Knowledge of infrastructure governance, operational controls, and service management principles.
Experience managing infrastructure projects and cross-functional technology initiatives.
Strong analytical and troubleshooting capabilities.
Ability to balance operational support responsibilities with strategic improvement initiatives.
Experience managing costs and driving operational efficiencies.
Strong leadership and talent-development skills.
Excellent verbal and written communication abilities, including communicating technical concepts to executives and non-technical stakeholders.
Collaborative leadership style and ability to influence across teams and functions.
Sound business judgment, decision-making skills, integrity, and commitment to professional excellence.
Proven ability to lead through change and drive organizational improvement.
Ability to travel domestically and internationally as needed and participate in a global on-call rotation.

Nice To Haves

Experience with Microsoft Azure, Microsoft 365, Active Directory and Entra ID, Exchange Online, Intune, Teams, SharePoint Online, and Windows Server.
Experience with hybrid cloud environments, VMware or Hyper-V virtualization, enterprise storage and backup solutions, endpoint management, identity and access management, disaster recovery, business continuity, and infrastructure monitoring and performance management.
Understanding of manufacturing technology environments.
Experience supporting SAP ECC and/or SAP S/4HANA environments.
Strong working knowledge of Network, Security, and Application support functions.

Responsibilities

Lead global management and support of infrastructure platforms, including servers, storage, cloud services, endpoints, collaboration platforms, and related technologies.
Ensure secure, stable, and reliable infrastructure services for global business and manufacturing operations.
Develop and maintain global infrastructure standards, processes, and operating procedures.
Drive infrastructure modernization, simplification, and standardization across a diverse technology environment.
Establish infrastructure performance metrics and ensure service delivery meets business expectations.
Maintain disaster recovery, backup, business continuity, and infrastructure resiliency capabilities.
Lead and develop a geographically distributed infrastructure and support organization.
Promote a high-performance culture focused on accountability, customer service, technical excellence, and continuous improvement.
Mentor and develop technical talent and encourage collaboration across global IT teams.
Manage staffing, resource allocation, performance management, and succession planning.
Support critical manufacturing operations by ensuring high availability of IT systems across global plant locations.
Coordinate with Network, Security, SAP, and Application teams to resolve incidents quickly and minimize downtime.
Act as an escalation point for complex infrastructure and operational issues.
Partner with business and executive stakeholders to align infrastructure capabilities with strategic objectives.
Manage relationships with global infrastructure vendors, service providers, and technology partners.
Negotiate contracts, renewals, licensing agreements, and service-level commitments.
Develop technology roadmaps and manage infrastructure lifecycle planning and asset management.
Drive cost optimization while maintaining operational effectiveness.
Ensure infrastructure platforms follow established security policies and privileged access controls.
Collaborate with cybersecurity teams on compliance with organizational standards and applicable regulatory requirements, including SOX and GDPR.
Promote security best practices throughout infrastructure operations and service delivery.
Participate in a global 24x7 on-call rotation and support or coordinate significant incidents, outages, maintenance, or cutovers outside normal business hours when necessary.
Travel domestically and internationally as needed.