Infrastructure Maintenance Technician III

Cable ONE•Phoenix, AZ

1d•Remote

About The Position

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Provides server and infrastructure maintenance for multiple datacenters (including acquisitions). Performs daily ticket analysis and ensures remediation of outstanding issues. Manages complex work orders, problems, or tasks within a structured ticket management system. Installs new clustered infrastructure software releases and system upgrades for virtual environments, evaluates and installs patches, and resolves infrastructure software related problems. May assist with analysis of hardware and software capable of meeting network, systems, and user requirements. Maintain preventive maintenance strategies Plans, coordinates, collaborates, and executes Lifecycle Management activities and projects Monitors the performance of systems and takes appropriate proactive steps to ensure appropriate availability. Security vulnerability remediation Contribute to migration and integration efforts with acquisitions to consolidate infrastructure Performs implementation of new hardware and/or software following written documentation and guidance Automates tasks that can include various scripting languages and APIs to support process improvement. Works overnight hours to contribute to 24/7 operations Mentors and trains less senior Maintenance Administrators

Requirements

3-4 years prior experience
BA Degree or equivalent work experience
Experience with Software Observability Platforms
Ability to monitor and troubleshoot complex issues
Experience with Windows Server and/or Linux Server administration
Knowledge of Networking preferred.
Experience with scripting
Excellent analytical and troubleshooting skills.
Must be a self-starter with the ability to multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment
Ability to work independently and collaboratively
Proven analytical and troubleshooting skills
Must have proven planning and organization skills

Nice To Haves

Industry specific certification preferred (Red Hat Linux, Microsoft, Cisco, Nutanix, Rubrik and/or VMware)

Responsibilities

Runs maintenance operations within designated maintenance windows
Adheres to established Change Management procedures
Monitors and manages backup status and recovery functionality in Rubrik
Manages complex work orders, problems, or tasks within ServiceNow
Analyze tickets within ServiceNow to ensure remediation of all issues
Patches Windows and/or Linux servers in multiple environments on a schedule through SCCM or Satellite
Patches hypervisor (Nutanix, VMware, HyperV) infrastructure in multiple environments on a schedule
Replace hardware failures on various platforms
Demonstrate the ability to read and understand most scripting languages
Demonstrate the ability to understand and modify existing scripts (various languages) as needed
Demonstrate the ability to create new scripts (various languages) as needed
Contact and work with vendors as needed for various troubleshooting situations
Maintain LCM on existing software and hardware
Plan and coordinates maintenances with team in order to plan activities effectively
Monitor and manage performance of all environments through Grafana
Identify opportunities for preventive maintenance
Collaborates with outside teams and departments as necessary to schedule and perform maintenances
Implement solution for security vulnerabilities identified in Rapid7 after System Administration team has created solution for remediation efforts
Mentors and trains Maintenance Administrator Level I's and II's
Perform other maintenance activities as assigned

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Stipend
Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)
Vehicle provided for daily work purposes, if residing within reasonable radius from office location