Infrastructure Engineer
About The Position
Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produce technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. This position is for an infrastructure engineer in the Collaboration Services group. Primary responsibilities are as follows: Design, engineering and support of MS Teams Video Conferencing Systems 3rd level engineering & support of MS Teams, Video Conferencing technologies and other M365 services Engaging business partners on requirements, design reviews and best practices Working with vendors to implement MS Teams Video Conferencing Solutions
Requirements
- Bachelor's degree in computer science, engineering, or related technical field is required.
- 2 years of relevant work experience is required.
- An equivalent combination of education and experience may be considered.
- Adhere to policies, procedures, standards, codes and regulations relevant to assignments.
- Continue building knowledge of infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
Responsibilities
- Design, engineering and support of MS Teams Video Conferencing Systems
- 3rd level engineering & support of MS Teams, Video Conferencing technologies and other M365 services
- Engaging business partners on requirements, design reviews and best practices
- Working with vendors to implement MS Teams Video Conferencing Solutions
- Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure.
- Provide technical support and troubleshooting, cost estimates, justifications, and recommendations.
- Produce technical documentation, support and configuration.
- Manage, plan, and maintain technical platforms including upgrading systems.
- Monitor system performance and install and configure hardware.
- Collaborate with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
