Infrastructure Engineer

INTEGRIS Health•Oklahoma City, OK

1d•Onsite

About The Position

Get to Know Your Team INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live heathier lives. Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, finanical assistance for continued education, 24/7 health support and more. Take the first step toward growing your career by joining us. The Infrastructure Engineer has a mid-level understanding of many components of the IT infrastructure and appreciates how the component pieces work together to enable end user applications and support services. While technical specialization in areas of server, compute, network, storage, data centers, communication services, data protection services, and virtualization is pervasive Infrastructure Engineers are encouraged to obtain moderate depth of knowledge and experience across multiple engineering disciplines. Infrastructure Engineers support senior and lead engineers with technical infrastructure implementation, automation and ongoing maintenance activities. Additionally, the Infrastructure Engineer provides feedback, recommendations and as-built documentation on technical and architectural designs throughout the infrastructure's life-cycle. This approach supports a life-cycle of continual process improvement part of our IT Service Management discipline. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Requirements

Bachelor's degree or 2 years of relevant experience in related field required.
Must be able to communicate effectively in English (Verbal/Written)

Nice To Haves

Previous work experience with an infrastructure specialization
Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
ITIL certification within 6 months of hire.
Microsoft certifications preferred
Previous experience in Microsoft Active Directory preferred

Responsibilities

Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
Installs and configures systems according to design specifications.
Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
Supports testing and evaluation of technologies under review.
Plans, documents, and implements software patches and upgrades for infrastructure components.
Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
Provides technical support and 24X7 incident response.
Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
Assists with the development and ongoing support of annual infrastructure performance and capacity reports.