Infrastructure Engineer

World Bank Group•Washington, DC

8d•Onsite

About The Position

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. The Digital Workplace Experience unit (ITSDX) is under the ITS Digital Workplace Department and delivers end-user technology products and services for WBG's global workforce of approximately 30,000 users across more than 100 countries. The unit is accountable for device lifecycle management, AV/VC ecosystems, and live event production, and for governing the experience quality of those services through experience level agreement (XLA) frameworks and user experience measurement. Products and services include corporate PCs, printers, and mobile devices; Audio Visual & Video Conferencing (AV/VC) systems; and live AV/VC production for high-profile organizational events.

Requirements

Master's degree with 5 years of experience or a bachelor’s degree with a minimum of 7 years, or equivalent combination of education and experience.
Minimum 5+ years of hands-on AV/VC integration and deployment experience
Experience with installation, configuration, commissioning, and system handover
Strong knowledge of AV platforms (Crestron, Extron, Q-SYS, DSPs) and UC platforms (Teams, Webex, Zoom)
Understanding of AV/network integration and system lifecycle execution
Experience working in multi-vendor environments

Nice To Haves

CTS-I and Agile/Safe as preferred

Responsibilities

Conduct site assessments and validate readiness (power, rack space, cabling pathways)
Perform AV/VC system installation, including rack builds, equipment mounting, and structured cabling
Ensure compliance with safety, quality, and engineering standards
Configure and integrate multi-vendor AV/VC systems (control systems, DSP/audio, video distribution, UC platforms – Teams, Webex, Zoom)
Execute end-to-end system integration aligned with approved designs
Perform system testing and commissioning (functional validation, signal verification, performance tuning)
Validate interoperability across platforms
Produce commissioning reports and ensure systems meet acceptance criteria
Develop as-built documentation, configuration records, and cable schedules
Conduct knowledge transfer and formal handover to operations teams
Secure acceptance and sign-off documentation
Troubleshoot integration and deployment issues
Support deployments across HQ and country offices
Perform root cause analysis (RCA) and implement corrective actions
Support post-deployment validation and stabilization
Develop repeatable integration procedures and playbooks
Capture lessons learned to improve efficiency and reduce costs
Support knowledge transfer from vendors to strengthen in-house capability
Fully installed and operational AV/VC systems
Commissioning and acceptance test reports
As-built documentation and configuration records
Formal handover and operational sign-off documentation
RCA reports and deployment improvement actions
Integration procedures and execution playbooks