Infrastructure Engineer - Corporate Las Vegas

Tao Group Hospitality•Las Vegas, NV

16h•Onsite

About The Position

Information technology (IT) technicians maintain computer systems, provide technical support, and teach their clients the basic skills they need to operate newly installed programs. This role involves maintaining POS hardware, ensuring all venues are prepared for operations daily, inspecting and maintaining Micros Symphony terminals, printers, and cash drawers, and facilitating user access to multiple systems. The position requires troubleshooting and resolving system errors in real-time, coordinating with venue managers for system changes, and responding to end-user support requests through an IT ticketing system. Additionally, the role provides remote and on-site technical support for various operating systems, documents hardware and software, and collaborates with IT leadership on special projects.

Requirements

High School Diploma or equivalent
Proof of eligibility to work in the United States
Valid Driver’s License
Must be eligible to obtain a Passport for international travel.
21+ years of age
Proficient in Windows Microsoft Office, POS systems
5+ years of experience in computer systems or corporate IT support preferred
Experience with workstations, cell phones, printing systems, hardware and software repairs
Experience with Lan/Wan support
Good verbal and communication skills
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 25 lbs.
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Hospitality experience a plus
Oracle knowledge preferred
CompTIA A+ preferred

Responsibilities

Maintain POS hardware and ensure all venues are fully prepared for operations daily
Inspect and maintain Micros Symphony terminals, printers (receipt/kitchen), and cash drawers across all venues during pre-shift checks
Facilitate all user access to multiple systems including Azure Active Directory, SharePoint, etc.
Perform daily pre-shift inspections of Micros Symphony terminals, receipt/kitchen printers, cash drawers, and handheld devices across all venues to ensure full operational readiness.
Troubleshoot and resolve Micros Symphony errors, printer failures, and connectivity issues in real time during service with minimal disruption to venue operations.
Coordinate with venue managers to execute menu rollouts, limited time offer (LTO) pricing changes, and event configurations in Micros Symphony.
Manage and respond to end-user support requests through the IT ticketing system, ensuring timely resolution and accurate documentation of all incidents, assets, and provisioning activities.
Provide remote and on-site technical support for desktops, laptops, and peripherals across Windows and Mac OS environments, diagnosing and resolving hardware and software issues while delivering end-user training and guidance.
Document, maintain, upgrade or replace hardware and software.
Follow-up with users regularly throughout the issue resolution process to ensure smooth communication.
Provide up-to-date information to end users in response to specific inquiries.
Provide notification to Leadership Staff regarding potential issues as they arise.
Maintain asset and inventory control of computers, hardware, software and peripherals.
Collaborate with IT Administrators and the IT Director on special projects, system initiatives, and strategic assignments.
Complete additional duties and ad hoc tasks as directed by IT leadership.
Complete any other duties as assigned by direct supervisor or member of the IT leadership team.