Infrastructure Engineer

DriSteem•Madison, WI

3d•Onsite

About The Position

Madison Air and AprilAire are seeking an experienced Infrastructure Engineer to join the Unified IT Operations team. The position is based onsite in Madison-area facilities and reports through Madison Air’s corporate IT organization, supporting the technology infrastructure used by AprilAire and Research Products. The engineer works with local business teams and the broader Madison Air organization. The role maintains and optimizes enterprise infrastructure and core systems that support business operations. It serves as a technical lead for core platforms and helps advance enterprise alignment through shared standards, secure operating practices, and reliable service delivery. The engineer is responsible for the health, security, stability, and continuous improvement of enterprise systems and infrastructure services, partnering across teams to deliver technology solutions that meet business and security requirements.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
5+ years of progressive experience in systems administration, infrastructure engineering, or IT operations in an enterprise environment.
Experience supporting Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365 administration, and core infrastructure services.
Hands-on experience with endpoint management technologies such as Microsoft Intune, Autopilot, and enterprise device configuration management.
Experience with virtualization technologies, server hardware, storage platforms, and infrastructure lifecycle management.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN connectivity, switching concepts, and infrastructure dependencies.
Strong documentation, communication, prioritization, and stakeholder support skills.

Nice To Haves

Experience supporting hybrid infrastructure environments across multiple locations or business units.
Familiarity with monitoring, RMM, and ITSM platforms used for alerting, ticket management, and operational reporting.
Experience participating in infrastructure projects, site deployments, platform modernization, and standards development.

Responsibilities

Implement, administer, and support enterprise server, storage, virtualization, and cloud infrastructure platforms.
Manage and maintain Windows Server environments, directory services, DNS, DHCP, Group Policy, file services, and other core infrastructure components.
Support Microsoft 365 initiatives, Azure Entra ID, access controls, and hybrid integration.
Administer endpoint management platforms such as Microsoft Intune and Autopilot for secure device provisioning, configuration, compliance, and lifecycle management.
Manage virtualization platforms and compute environments in VMware or Hyper-V to ensure availability, performance, and resiliency.
Monitor infrastructure health, review alerts, troubleshoot incidents, perform root cause analysis, and coordinate remediation of complex technical issues.
Plan and execute system upgrades, patching, maintenance, and technology refresh initiatives in accordance with change and security standards.
Partner with cybersecurity teams on system hardening, vulnerability remediation, secure configuration baselines, and audit readiness.
Create and maintain technical documentation, standards, procedures, diagrams, and support knowledge for systems and operational processes.
Collaborate with service desk, networking, cybersecurity, application, and business teams to support projects and resolve escalated issues.
Participate in after-hours maintenance, a scheduled on-call rotation, and occasional travel to support sites, infrastructure changes, and critical incidents.