Infrastructure Engineer

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

Mass General Brigham Digital prides itself on creating maximum strategic, clinical, and operational value from established and emergent technologies for patients, care teams, researchers, and employees. Digital health is seen as a way to enhance the equity and efficiency of healthcare delivery, making medicine more personalized and precise. The Systems Engineer II is responsible for designing, deploying, maintaining, and supporting critical IT infrastructure that enables research computing platforms across Mass General Brigham. This role plays a key part in ensuring the operational efficiency, reliability, and scalability of infrastructure supporting High Performance Computing (HPC) systems, Trusted Research Environments (Research Enclaves), enterprise storage services, and other technical platforms within Digital Research Operations. The position focuses on storage, network, and hypervisor infrastructure engineering, requiring collaboration with infrastructure teams, researchers, and platform engineers. The engineer will design, deploy, and operate infrastructure services for advanced scientific workloads. Responsibilities include architecture reviews, infrastructure deployment, operational improvements, and a user-facing component requiring responsiveness and effective communication with researchers and technical stakeholders.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
5+ years of experience supporting enterprise infrastructure environments.
Experience supporting Linux-based systems in production environments.
Experience working with distributed storage and Scale-out enterprise storage platforms such as NetApp, Dell PowerScale, VDURA, or similar technologies.
Experience supporting data center networking technologies such as Arista, Dell Networking, Mellanox/NVIDIA networking, or similar platforms.
Experience with virtualization platforms such as VMware or OpenStack.
Experience with infrastructure automation tools such as Ansible, Terraform, or similar technologies.
Experience deploying or operating infrastructure in public cloud environments. Azure is preferred.
Strong understanding of enterprise infrastructure including storage systems, networking, virtualization, and compute environments.
Ability to design, deploy, and troubleshoot infrastructure supporting large-scale or performance-sensitive workloads.
Strong troubleshooting and analytical skills across multiple layers of infrastructure, including networking, storage, virtualization, and operating systems.
Ability to automate infrastructure provisioning and operational workflows using modern infrastructure-as-code tools.
Ability to work collaboratively with cross-functional teams including infrastructure engineering, security, and research computing groups.
Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders, including research users.
Ability to manage multiple priorities and respond effectively in operational or incident situations.
Demonstrated commitment to customer service, responsiveness, and supporting research users in a technical environment.
Ability to document infrastructure architecture, operational procedures, and technical processes clearly.
Commitment to continuous learning and staying current with evolving infrastructure technologies.

Nice To Haves

Experience supporting research computing, scientific computing, or HPC environments is a plus.

Responsibilities

Design, deploy, and maintain storage and network infrastructure supporting research computing environments, including HPC systems and Trusted Research Environments.
Implement and maintain enterprise storage platforms supporting high-performance research workloads.
Design and maintain network infrastructure supporting research computing platforms, including high-performance networking environments.
Support hypervisor infrastructure used for research platforms and supporting services.
Deploy and maintain infrastructure both on-premises and in cloud environments.
Participate in architecture reviews and infrastructure planning for new research platforms and services.
Troubleshoot infrastructure issues across compute, storage, networking, and virtualization layers.
Develop and maintain automation for infrastructure provisioning, configuration management, and operational workflows.
Monitor infrastructure systems and respond to operational incidents to ensure platform availability and reliability.
Provide technical consultation and infrastructure guidance for research initiatives and platform deployments.
Coordinate with vendors and internal infrastructure teams to troubleshoot, provide support, and escalate when necessary.
Support provisioning processes, including infrastructure acquisition, deployment, and lifecycle management.
Communicate effectively with research users and stakeholders to support infrastructure needs and resolve technical issues.
Use the Mass General Brigham values to govern decisions, actions and behaviors.
Perform other duties and responsibilities as assigned as needed.