Infrastucture Engineer Tier 3

Cloud5 Communications•Chicago, IL

6d•$104,000 - $104,000•Onsite

About The Position

The Infrastructure Engineer will work with Cloud5’s deep technology team to launch the Managed Services technology platform, including RMM and patch management tools, cloud based backup, antivirus, and endpoint protection. This position is the lead technologist in the MSP division and is primarily responsible for ongoing support and management of that IT infrastructure within our organization, ensuring that our IT systems operate smoothly to provide consistent and high-quality service to our guests and staff.

Requirements

Minimum of 7 years of experience in IT infrastructure management, preferably within the hospitality industry.
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Strong understanding of IT infrastructure components, including Windows Server administration Group Policy configuration and deployment User and MFA administration VMWare Administration and resource optimization
Strong experience in Automated Patch Management
Remediating known Server and Workstation Vulnerabilities
Knowledge of Networking equipment, including switch/router administration
Scripting experience in powershell or similar environment
Familiarity with cloud services, especially AWS and MS Azure
Deep experience with RMM and patch management environments such as ConnectWise, SolarWinds or ManageEngine (ConnectWise preferred)
Knowledge of hospitality-specific software and systems is a plus.
Strong problem-solving skills and ability to work under pressure.
Excellent communication skills, both written and verbal.
Familiarity with cybersecurity best practices.

Nice To Haves

Industry Certifications such as Microsoft Certified: Azure Solutions Architect Expert, or Cisco Certified Network Associate (CCNA) are advantageous.

Responsibilities

Monitor and maintain the IT infrastructure, including servers, networks, hardware, software, and other related systems to ensure minimal downtime and high performance.
Collaborate with IT teams and stakeholders to design, implement, and manage IT infrastructure projects that align with the business needs of the hospitality industry.
Troubleshoot, diagnose, and resolve infrastructure issues in a timely manner to minimize disruptions to hotel operations and guest experience.
Recommend and implement improvements to existing IT infrastructure based on industry best practices and emerging technologies.
Ensure the security of all IT systems by implementing and maintaining security protocols, conducting regular security audits, and addressing vulnerabilities.
Interface with third party SOC providers to mitigate security vulnerabilities in client systems.
Liaise with vendors, especially off-shore infrastructure service providers to deliver patch management and vulnerability remediation. The individual must insure optimal performance and cost-efficiency of systems and services.
Maintain up-to-date documentation of infrastructure designs, configurations, and changes.
Monitor system performance and plan infrastructure upgrades and expansions to meet future demands.
Work closely with other IT professionals and departments to ensure cohesive integration of systems and policies.
Provide guidance and training to staff on IT-related best practices, policies, and procedures.