Infrastructure Engineer Tier 2.5 Field Administrator-Hybrid

Ignite Medical Resorts•Park Ridge, IL

2d•Hybrid

About The Position

Ignite Medical Resorts is seeking a Hybrid Infrastructure Engineer to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support. The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite’s strong in-house IT control model as the organization continues to expand.

Requirements

5–8+ years of progressive IT infrastructure experience, ideally in a multi-site or distributed environment.
Strong hands-on expertise with networking (LAN/WAN/Wi-Fi), ISP troubleshooting, end-user hardware, cameras, and access control systems.
Ability to independently troubleshoot complex issues and make informed judgment calls.
Experience coordinating vendors and managing technical projects.
Strong interpersonal, communication, and customer-service skills.
Ability and willingness to travel across multiple states as needed.
Ability to lift and install IT hardware.
Flexible schedule to assist with after-hours incidents or emergencies when required.

Nice To Haves

Healthcare or regulated-environment experience strongly preferred.
CompTIA A+ or Network+
Relevant networking, security, or physical security system certifications.

Responsibilities

Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, cameras, and access control systems.
Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support.
Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence.
Provide technical oversight and guidance to Field Administrators and smart-hands resources.
Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live.
Maintain & schedule Infrastructure updates, patches and fixes.
Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues.
Be part of the Ignite IT on-call rotation.
Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions.
Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge.
Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring.
Ensure accurate post-visit documentation, diagrams, and facility standards updates.
Contribute to and lead local and enterprise-wide IT projects with minimal oversight.
Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented.
Assist with vendor management, solution evaluations, and technology improvements.
Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up.
Define, improve, and document IT processes, procedures, and facility standards.
Support knowledge transfer and mentoring for Help Desk staff and junior technical team members.
Promote consistent troubleshooting and escalation practices across the organization.

Benefits

COMPETITIVE WAGES
GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION
401K PLAN WITH EMPLOYER MATCH
PAID TIME OFF
HOLIDAY PAY
VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY
SHORT-TERM AND LONG-TERM DISABILITY
EMPLOYEE ASSISTANCE PROGRAM (EAP)
HEALTH SAVINGS ACCOUNT (HSA)
EMPLOYER PAID LIFE INSURANCE
RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES
HOSPITALITY AND TEAMWORK FOCUSED CULTURE
50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS
A COMMITMENT TO TECHNOLOGY
FREE PLANET FITNESS MEMBERSHIP
ON DEMAND PAY
COMPANY SPONSORED DOORDASH DELIVERY SERVICE
ADVANCEMENT OPPORTUNITIES
SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS
SUBSIDIZED CHILD CARE BENEFITS