Infrastructure Engineer Sr

PNC Bank•Phoenix, AL

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Infrastructure Engineer Sr within PNC's Technology organization, you will be based in Birmingham, AL, Dallas, TX, Cleveland, OH, Phoenix, AZ or Pittsburgh, PA. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. It involves using technical knowledge and industry experience to design, build and maintain technology solutions, developing software components and hardware for complex projects, and aligning these with business strategies and objectives. The Senior Infrastructure Engineer also provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes, with an emphasis on quality improvement efforts to ensure deliverables are secure, scalable and reliable. Communication with customers is essential to integrate their needs with development to meet business objectives.

Requirements

Deep expertise in enterprise infrastructure design, implementation, and operations, including compute, storage, and networking platforms
Strong knowledge of Windows Server and Linux operating systems, including performance tuning, patching, and lifecycle management
Experience supporting 24×7 production environments with on‑call and after‑hours support responsibilities
Advanced troubleshooting skills across hardware, OS, virtualization, and network layers
Solid understanding of LAN/WAN architecture, routing, switching, DNS, DHCP, and load balancing
Experience working with firewalls, VPNs, and secure remote access solutions
Ability to partner with network and security teams to ensure resilient, secure connectivity
Hands-on experience with virtualization platforms (VMware, Hyper‑V, or equivalent)
Strong understanding of cloud infrastructure concepts (IaaS, PaaS, hybrid architectures)
Experience supporting or transitioning workloads to cloud platforms such as Azure (Windows 365) or AWS
Familiarity with cloud governance, cost management, and operational best practices in a multi‑cloud or hybrid environment
Proven experience in disaster recovery (DR) and business continuity planning, including design, testing, and execution
Ability to assess infrastructure risks and design highly available and fault‑tolerant solutions
Participation in DR exercises and real‑world incident recovery
Experience with infrastructure automation and scripting (PowerShell, Bash, or similar)
Familiarity with Infrastructure as Code (IaC) concepts and tools (e.g., ARM, Terraform, or equivalent)
Understanding of monitoring, logging, and alerting tools to ensure operational health
Strong security mindset with experience implementing least‑privilege access, hardening standards, and secure configurations
Collaboration with security teams on vulnerability remediation and compliance requirements
Understanding of infrastructure security controls in both on‑prem and cloud environments
Acts as a technical escalation point for complex infrastructure issues
Mentors junior engineers and contributes to knowledge sharing and operational documentation
Partners effectively with application, cloud, network, and security teams on cross‑functional initiatives
Experience working within ITIL or similar operational frameworks (incident, problem, and change management)
Produces and maintains clear technical documentation, diagrams, and standards
Participates in infrastructure planning, upgrades, and modernization efforts
Excellent verbal and written communication skills, able to explain complex topics to technical and non‑technical audiences
Strong analytical and problem‑solving abilities
Ability to work independently, prioritize effectively, and manage multiple initiatives
Demonstrates ownership, reliability, and a continuous improvement mindset
University / college degree, with 5+ years of industry-relevant experience
Specific certifications are often required
Bachelor's degree

Nice To Haves

Competitive Advantages
Customer Solutions
Design
Enterprise Architecture Framework
Infrastructure Design
IT Lifecycle Management
Machine Learning (ML)
Risk Assessments
Technical Knowledge
Troubleshooting

Responsibilities

Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs
Uses technical knowledge and industry experience to design, build and maintain technology solutions
Develops software components and hardware for complex projects; aligns these with business strategies and objectives
Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes
Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction
Communicates with customers and integrates their needs with development, to meet business objectives
Supporting 24×7 production environments with on‑call and after‑hours support responsibilities
Partner with network and security teams to ensure resilient, secure connectivity
Assess infrastructure risks and design highly available and fault‑tolerant solutions
Participation in DR exercises and real‑world incident recovery
Collaboration with security teams on vulnerability remediation and compliance requirements
Acts as a technical escalation point for complex infrastructure issues
Mentors junior engineers and contributes to knowledge sharing and operational documentation
Partners effectively with application, cloud, network, and security teams on cross‑functional initiatives
Produces and maintains clear technical documentation, diagrams, and standards
Participates in infrastructure planning, upgrades, and modernization efforts
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service